Customer Service Care

To The Hiring Manager,

I have invested **+ years of experience that chronicles strong Customer Care as well as continued growth and learning. I have a vast knowledge of the Customer Service industry. I have attended many classes on diffusing an unhappy customer as well as customer retention by flowering the customer and staying attentive to the customer needs with great listening skills. I have also worked in a supervisory capacity involving handling difficult and irate customer calls. I believe these attributes make me a great fit and an asset to your company. I look forward to speaking with you regarding my position with your company.

Thank You for your consideration,

Doris Taylor

CONTACT: 713-***-*****E-MAIL: ad7kn9@r.postjobfree.com

*Please take a moment to review my abilities and knowledge points listed below:

ABILITIES AND KNOWLEDGE

Ability to project and elicit enthusiasm and form quality business relationships quickly and instill a high level of confidence in customers and colleagues

Ability to adapt and learn new procedures quickly

Ability to work in a fast paced environment and multitask through several computer systems to retrieve and process information

Ability to receive and relay messages, make notations /verbal requests, written and via computer

Ability to work in a supervisory capacity

Ability to give supreme customer care via call center and face to face contact

Ability to troubleshoot and give verbal computer technology instructions

Ability to teach/instruct in a classroom setting or side by side

Ability to ability to address the customers need(s) as a “one and done”

Ability to put myself in the customers situation (empathy)

Knowledge of computerized payroll consolidation

Knowledge of troubleshooting computer technology

Knowledge of medical terminology

Knowledge of billing and payment procedures

Knowledge of voice tone attitude and body language

Knowledge of giving customer acknowledgement

Skills: Typing 50-60 WPM, Windows, Word, Excel, PowerPoint, Internet, NT, FDR, CRT, Candela, EVE, SAP, 10 Key by sight, Social Media (for business)

CONTACT: 713-***-**** * E-MAIL: ad7kn9@r.postjobfree.com

DORIS JEAN TAYLOR

OBJECTIVE

To build a challenging career in the Customer Service industry within an institution whereby experience, drive, talent and creativity are parallel with opportunity, success and advancement

WORK EXPERIENCE

COSTOMER SERVICE REPRESENTATIVE

05/2013 – 10/2023 Conduent Business Services (various projects) Houston, TX

Assisted customers with toll way access and payments

Assisted customers with banking and credit card information and payments

Assisted members with (Humana) Medicare benefit information and grievances(remote)

COSTOMER SERVICE REPRESENTATIVE

01/2008 – 04/2013 Center Point Energy Houston, TX

Assisted customers with utility account activity

Assisted customers with troubleshooting bad utility connection

Assisted customers with alternative solutions for bill payment

CUSTIMER SERVICE TECHNICIAN

02/2007 -12/2007 Chase.Com (outsource company for AT&T) Houston TX

First Tier Technician (Technical support division)

Customer support for technical issues in the set-up of their computer registration to the DSL system

Assisted customers with advanced issues to determine the best solution for positive results

Accessed multiple computer programs and systems relating to the customer’s issue

CUSTOMER SERVICE REPRESENTATIVE II

02/1996- 12/2006 Chase Manhattan Bank Houston/Arlington, TX

Customer relations, data entry, process orders, researched discrepancies in accounting, enhanced customer product knowledge

Researched loan information, processed CD maintenance requests

Assisted peers with complex banking issues and handled irate customers in a supervisory capacity

EDUCATION

2004 -2007 University of Phoenix (On-Line) 48 accumulated hours Business

Management (Other accumulated hours 60 TSU and PV A&M)

FEE PAGE

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