It Support Service Delivery
Resume:
SANJEEV MADHUKAR
*******.********@*****.***
SUMMARY
Highly innovative and results-oriented professional with over 10 years of extensive progressive systems experience. Adept at operational management, defining scope, managing resources, tracking and managing deliverables, and establishing industry best practices. Proven ability to effectively manage timelines, budget, and resources with diverse workforce across multiple projects.
PROFESSIONAL EXPERIENCE
Verizon
Service Delivery Lead - Linux Operations Support
Oct 2019 - Present
Engineering solutions for various projects from inception to completion from an infrastructure perspective using state-of-the-art technology.
Implemented process improvements and automation.
Created accurate design & build documents to support the project.
Provided technical leadership to the operations team that supported 7000+ servers.
Installed, configured and maintained Linux operating systems.
Monitor/Optimize system performance using various home grown tools and metrics.
Applied patches, updates, and security configurations to prevent unauthorized access and vulnerabilities.
Ensure data integrity and availability through regular backups and testing of recovery processes
Document incident reports, changes, and system architecture.
Decommissioned EOSL infrastructure and hardware.
Collaborated with multiple vendors for competitive pricing.
Key Achievements:
Enhanced system performance through innovative infrastructure solutions.
Successfully managed multiple projects with a focus on automation and efficiency.
Bank of America
Production Support Manager
Nov 2016 – Aug 2019
Built and managed teams that are vertically aligned to support day to day operations, manage projects including but not limited to infrastructure and application support.
Also, managed a fast-paced production services support team responsible for monitoring, troubleshooting, and resolving issues for over 3500 Linux servers.
Provided support for internal financial applications and databases in testing, development, and production environments.
Key Achievements:
Hired and provided adequate training to the resources to be efficient and successful.
Improved system reliability and performance through proactive monitoring and issue resolution.
HPE/EDS/Sabre/AA
Infrastructure Delivery Lead - HPE
Aug 2008 – July 2016
Managed a team of Technical Consultants in a 24/7 support environment that included Project managers.
Delivered and maintained optimized platforms for flawless service automation.
Engaged in direct and continuous interactions with customers for feedback and improvement.
Technical Team Lead – EDS
Aug 2000 – Aug 2008
Led the enterprise infrastructure backup and recovery team supporting AA/Sabre.
Responsible for project management, procurement of hardware and software, and team strategy.
Designed and implemented a robust backup solution using SUN hardware with Veritas NetBackup.
UNIX System Administrator - Sabre/American Airlines
Feb 1996 – Aug 2000
Supported various flavors of UNIX systems for software development environments.
Maintained UNIX servers and Network Appliance (NAS)
SKILLS
Operations Management & System Administration: Managing resources, monitoring, auditing, and troubleshooting production and non-production systems.
Cost & Project Management: Estimating usage costs and identifying operational cost control mechanisms and tracking project status.
Communication: Verbal and written communication skills, ability to explain technical concepts, and adjust messaging based on the audience.
Team Collaboration: Interpersonal skills, collaboration, and negotiation skills.
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