Customer Service Technical Support
Resume:
Steve Hemphill III Plainfield, IL *****
773-***-**** (Mobile) ************@*****.***
Payroll Professional
Payroll Administration & Processing Payroll Services & Technical Support
Dedicated skilled payroll professional with a wealth of experience providing “best-in-class" customer and payroll services support to a diverse client base. Leverages strengths in leadership, creativity, tenacity, critical thinking, and relationship building. Dynamic team builder able to tackle business challenges in a positive manner with impeccable follow-through on commitments. Excellent interpersonal skills with a strong customer service orientation and the ability to solve problems, manage projects effectively and make decisions. Adept at working with all levels of management and staff to gain cooperation and promote teamwork. Areas of expertise include:
US Multi State Payroll Processing Customer Service/Satisfaction Relationship Development
Complaint Handling & Resolution Customer Experience Advocacy Mentoring, Training
Continuous Process Improvement Business Development, Sales Troubleshooting
Payroll software
ADP Workforce/vantage
UKG
paylocity
ceridian
quickbooks
peoplesoft
workday
Professional Overview
czarnowski chicago,IL april 2023-present
Payroll manager
Processing payroll for 3000 employees, assisting and providing accurate time and attendance files and payroll information. Auditing and providing reports and assistance for Payroll, Benefits, Compensation, Accounting, Finance and HR department.
Manager for a team of 4 payroll admins
Train new hires and existing employees on the system, payroll, or tax changes
Handles all escalations and complicated payroll and tax issues.
Delegate and manage the processing of payroll within the department to make sure things are running smoothly.
Set up the taxes for multi- state locations.
Made sure that taxes and forms were filed correctly and accurately.
Implement processes and procedures for the department
Managed and created process improvements to help provide accurate payroll processing
Communicated any changes to payroll laws or payroll changes within the company
Provides reports for finance, HR and various groups in the company
Processed the 401k files for the company and work directly with finance on changes to payroll with the CFO and the Controller
Processed Cananda payroll for the company
Direct contact with our payroll provider, working directly with them to implement new things and update our system
Mpg wire usa warrenville,IL april 2021-2023
lead payroll admin
Processing payroll for 5000 employees, assisting and providing accurate time and attendance files and payroll information. Auditing and providing reports and assistance for Payroll, Benefits, Compensation, Accounting, Finance and HR department.
Lead for a team of shared services payroll admins
Train new hire and existing employees on the system, payroll, or tax changes
Handles all escalations and complicated payroll and tax issues.
Processed payroll files on a weekly, bi-weekly, Semi-Monthly basis and off cycle checks
Set up the taxes for multi- state locations for the different companies underneath the management company
Made sure that taxes and forms were filed correctly and accurately
Correcting w2 issues from previous years for employees and the company
Troubleshoot any payroll issues with department managers, HR or accounting
Managed and created process improvements to help provide accurate payroll processing
Communicated any changes to payroll laws or payroll changes within the company
Created different processes for the department
Provides reports for finance, HR and various groups in the company
Processed HSA and 401k files through Empower and Benefit Wallet(Benefits System), making sure the information that is bridged between the two systems it correct
sonova usa AURORA,IL Jan2020-April 2021
Payroll Analyst
Processing payroll for 2500 employees, assisting and providing accurate time and attendance files and payroll information. Auditing and providing reports and assistance for Payroll, Benefits, Compensation, Accounting, Finance and HR department.
Processed payroll files on a weekly, bi-weekly, Semi-Monthly basis and off cycle checks
Set up the taxes for multi- state locations for the different companies underneath the management company
Made sure that taxes and forms were filed correctly and accurately
Correcting tax issues that have occurred
Correcting w2 issues from previous years for employees and the company
Troubleshoot any payroll issues with department managers, HR or accounting
Managed and created process improvements to help provide accurate payroll processing
Communicated any changes to payroll laws or payroll changes within the company
Created different processes for the department
Handled all of the garnishments for the company (child support, levies and wage assignments)
Provides reports for finance, HR and various groups in the company
Processing 401k files through fidelity and making sure the information that is bridged between the two systems is correct
VeinClinicsAmerica DownersGrove,IL JAN 2018-JAN2020
Lead Payroll Administrator
Processing payroll for 1500 employees, assisting and providing accurate time and attendance files and payroll information. Auditing and providing reports and assistance for Payroll, Benefits, Compensation, Accounting, Finance and HR department.
Processed payroll files on a weekly, bi-weekly, Semi-Monthly basis and off cycle checks
Set up the taxes for multi- state locations for the different companies underneath the management company
Made sure that taxes and forms were filed correctly and accurately
Correcting tax issues that have occurred
Correcting w2 issues from previous years for employees and the company
Troubleshoot any payroll issues with department managers, HR or accounting
Managed and created process improvements to help provide accurate payroll processing
Communicated any changes to payroll laws or payroll changes within the company
Created different processes for the department
Handled all of the garnishments for the company (child support, levies and wage assignments
Setup the mobile app for payroll and HR
First Midwest Bank, Itasca, IL
DEC 2016- DEC 2017 Contract
Senior Payroll Administrator
Processing payroll for 2500 employees, assisting and providing accurate time and attendance files and payroll information. Auditing and providing reports and assistance for Payroll, Benefits, Compensation, Accounting, Finance and HR department.
Processed payroll files on a weekly, bi-weekly basis and off cycle checks
Set up the taxes for multi- state locations for the different companies underneath the management company
Made sure that taxes and forms were filed correctly and accurately
Correcting tax issues that have occurred
Correcting w2 issues from previous years for employees and the company
Troubleshoot any payroll issues with department managers, HR or accounting
Managed and created process improvements to help provide accurate payroll processing
Communicated any changes to payroll laws or payroll changes within the company
Created different processes for the department
Handled all of the garnishments for the company (child support, levies and wage assignments
Senior lifestyle corporation, chicago,IL
OCT 2014-DEC2016
Payroll Coordinator ii/Department trainer
Processed payroll for 1500-15000 employees, provides timely and accurate payroll and accounting information. Entered data daily for payroll processing (bonuses, severance and reimbursements).
Processed payroll files on a weekly and bi-weekly basis for non-exempt, exempt, non-union and union employee
Monitored the human resources information system for data accuracy
Coordinated transfer of employees between departments and companies
Troubleshoot any payroll issues with department managers, HR or accounting
Entered in garnishments, union dues, child support orders and benefit deductions in the company system.
Provided and recommended process improvements to help provide accurate payroll processing
Communicated changes to payroll laws or internal payroll changes within the company
Reconciled payroll prior to transmission and validated payroll reports.
Provided important information needed for federal and state compliance
Went through the implementation of PeopleSoft to Ulitpro which is now UKG
Intuit Inc, Arlington Heights, IL JAN 2010 – JULY 2014
Knowledge Advisor/Senior Payroll Service and Support Specialist/Tier 2
Oversaw weekly, biweekly, monthly and semimonthly payroll processing for numerous clients all over the US; ensured that employee updates were accurately implemented including leaves, terminations, commissions, and bonuses. Processed amendments and performed payroll corrections. Processed wage garnishments, child support orders, and tax levies. Processed payroll for full service clients and managed a team of 15-20 employees.
Provided technical support and expertise for complex payroll and tax software issues. Assisted Intuit’s front line agents by diagnosing, troubleshooting and resolving both hardware and software problems.
Worked with QuickBooks Software and provided technical product support as a payroll product support specialist. Troubleshot operating system issues as well problems with the software.
Multi-state payroll tax (CA,NY,TX,FL etc..)
Provided payroll and tax issue support for representatives. Delivered constructive feedback and mentoring for agents to improve customer support and surveys.
Paid non-exempt, exempt, contractors, non-union and union employees
Coached both agents and customers through a number of transactions and processes including business account set-up, tax forms, paying taxes and creating paychecks for employees.
Delivered, new hire, individual and group training on Intuit financial software products and backend user interface.
Set a new record for the shortest amount of time employed to receive an award for customer quality and excellence.
Education
Saint Joseph College- Rensselaer, IN Computer Science
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