Information Technology It Support
Resume:
Landon C. Brown
**** **** ***** ** *******, Ga, *0101
*************@*****.***
Professional Summary
Experienced Information Technology Specialist with innate leadership skills. Extensive knowledge of IT implementation and administration. A perceptive resolution seeker with strong communication skills driven to operational efficiencies. Ability to identify, analyze, and implement processes to deal with specific support requirements. Well-rounded leader who understands importance of strong interpersonal skills and conflict management. Working knowledge of Data Centers, IT Infrastructures, and Disaster Recovery. Technical Exposure: Microsoft Windows 7, 8; and 10. Microsoft Office Excel, Power Point, Exchange, SharePoint, Teams, Visio, Google Apps for Mobile Smartphones; Service Now; Zendesk, Footprints, Remedy, Mac OS X 10.x; 14.4.x; VMWare; Zoom, Slack, Active Directory, Network Printers, Military trained in Small Computer System Specialist. Professional Work History
DISH Network DISH Tech/ Marietta, GA 30006 06/2024 – 07/202
• Provided In Home DISH and receivers installations
• Troubleshot existing DISH customers equipment.
• Offered in Home Sales of DISH accessories.
Lidl.US, Regional IT Specialist, New York, NY / 07/2020 – 02/2023
• Provided onsite and remote IT support for Lidl’s Regional stores and offices.
• Communicated vender software and hardware support for our 29 Lidl locations.
• Navigated store team members to identify, prioritize and resolve their issue.
• Managed several open issues at one time.
• Escalated unresolved issues to appropriate vendor.
• Referred to external resources when faced with challenging issues.
• Escalated unresolved issues to appropriate vendor.
• Installed operating systems on laptops and handheld devices.
• Responsible for ensuring issues are properly logged and resolved.
• Provided on-site support for visiting directors and executives.
• Issued IT equipment and maintained an inventory.
• Lead a high performing and engaged team.
Best Market, Information Technology Manager, New York, NY 08/1999 – 07/2021
• Directed, coordinated, and maintained a 36-store supermarket chain's IT infrastructure. Staffed and coached entry level support team members.
• Implemented various communication tools to support a growing infrastructure.
• Coordinated the deployment of multiple EFT upgrades to acquire PCI compliance.
• Provided 1st & 2nd level IT support for all company local and remote end users.
• Provided 1st & 2nd level support and maintenance of IBM 469x controllers and IBM 4694 registers.
• Configured and administrated a Windows Server Active Directory domain.
• Coordinated a successful upgrade of all legacy IBM POS Controllers.
• Setup and maintained Microsoft Windows Servers and IBM Point of sales Controllers and deployed them to store level.
• Deployed multiple versions of Microsoft workstations company wide.
• Researched and authored technical procedure manuals and policies.
• Coordinated with IT vendors to support and provided IT instruction to end-users.
• Deployed, configured and maintained our company phones.
• Setup maintained and administered Google Email.
Education & Certifications:
Microsoft Certified Professional. ID# 2349035
Enrolled in ITIL 4 Foundation
Contact this candidate