Technical Support Service Engineer
Resume:
MICHAEL SKINNER
Tampa, FL *****
************@*****.***
Work Experience
EVSE-Electric Vehicle Service Engineer (Remote)
POWER ELECTRONICS USA, INC.-Tampa, FL
December 2023 to Present
• Remotely VPN to RPI and update software in specific order or operations to fix issues onsite.
• Proficient in Microsoft Trams, Sharepoint, Excel, Word, Outlook, One Drive, Powershell and more
• Provide direct technical support to technicians and customers to solve issues while reading blueprints, schematics. Logged into remote access to update, upgrade, downgrade, ping, using power-shell/Linux and providing support to troubleshoot/replace parts, detail HMIs, PLC overloads, IP parameters, and more.
• Day to day basis of checking with staff and customers creating and updating Excel sheets to track and analyze sensitive data while being mindful and mitigating sensitive data using Cyber Security
• Remotely log-in to RPI (Raspberry) to update and configure software, download logs to windows C:drive- unzip/extract folders use Python to analyze files, and therefor importing data to Excel to find issues for troubleshooting.
Field Service I.T. Technician
IDEACOM Healthcare Communications-Tampa, FL
December 2020 to December 2023
-Responsible 24/7-365 on-call to provide technical support on Servers, SIP controllers, VoIP devices
(Cisco), PoE/network switches(Cisco), and all Nurse Call system devices are configured, programmed and working correctly.
· Using remote log-in with VPN/VNC, VN-Horizon to provide technical support troubleshooting applications, services, and firewalls running on hospitals’ servers and computers. (i.e.: Bay Care)
· Providing excellent customer service, technical support, and troubleshooting skills (Routers, VLANs, SSL VPN, IPSEC VPNs, Group Policy, Azure, AWS, Office 365, SQL Servers, etc)
· Install various Nurse Call System devices and software while able to configure IP addresses, subnet mask and default gateways. ( IPV4, IPV6, DNS, and sub-netting)
· Troubleshooting hardware, devices, software, applications, and services while in compliance with HIPPA and AHCA healthcare guidelines.
Maintenance Mech./ Control Wiring Tech.
Modern Italian Bakery Manufacturing inc.-Oakdale, NY July 2016 to September 2020
· Repair various equipment and control systems such as: conveyors and variable frequency dividers.
· Troubleshooting and repairing both computer controlled equipment and programmable logic controllers.
· Support PM requirements for machinery and equipment.
· Perform duties safely and effectively while maintaining a safe and clean work environment. Lead Electrician
STONY BROOK SOUTHAMPTON HOSPITAL-Southampton, NY
September 2012 to June 2016
• Installation, repair, replacement and maintenance of electrical equipment wiring in circuits high/low voltage, according to the provisions of the NEC and Administrative Code
• Operate, and perform preventive maintenance requirements of all backup emergency generators, pumps, electric motors, generators, transformers, circuit breakers, compressors, heating, and ventilation
• Directly responsible to perform the preventive maintenance requirements of all backup emergency generators . Ensure the welfare and safety of patient, staff, visitors and efficient operation of Medical Center, in need of emergency back up.
Electrical Service Upgrade (Manager)
NRG Home Solar-Bohemia, NY
October 2008 to August 2012
• Train and oversee 4 technicians. Evaluate staff performance, address and resolve customer concerns.
• Inspect and survey potential jobs. Design, plan, and order necessary material for installation. File permits and final inspections to pass electrical codes after completion.
• File and perform residential service upgrades overhead/underground with utility companies, Con Edison and PSEG N.Y.
• Electrically wire and troubleshoot AC/DC inverters
• Install home generator and automatic transfer switch with NEC compliance
• AFTER BEING INTERNALLY PROMOTED FROM BELOW
Solar Installer Electrician
NRG Home Solar-Bohemia, NY
January 2007 to October 2008
- Electrically wire AC/DC systems - Structurally mount racking and electrical equipment while safely using PPE equipment IE: harnesses, safety eyewear, etc - Provide excellent customer service and collaborate with a team effectively Education
Associates in Applied Sciences
Suffolk Community College
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