General Manager High School
Resume:
Jonathan Lopez
General Manager
Contact
***************@*****.***
Katy TX 77493
Objective
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
Sales
Supply Chain Management
Business Development
Operations Oversight
Customer Relationship Management
Account Management
Education
5th year of aeronautics/space engineering-Vaughn College
High School Graduate
International High School
Experience
August 2021 to Current
General Manager • McCormick & Schmick's Seafood & Steaks
Houston TX
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Built and maintained loyal, long-term customer relationships through effective account management.
Reviewed monthly P&L statements to identify trends or opportunities to improve profitability.
December 2020 to August 2021
Kitchen Manager • Lupe Tortilla
Houston TX
Monitored sanitation practices to ensure that all employees adhere to health department regulations.
Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
Performed weekly inventories of food items stored in refrigerators or freezers.
Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
Developed and implemented kitchen policies, procedures and quality standards.
Inspected equipment regularly to identify necessary repairs or replacements.
Created weekly schedules for kitchen staff members based on anticipated business volume.
Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
July2019 to July 2020
Senior Manager • Cheesecake Factory
Houston TX
Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
September 2017 to July 2019
Assistant General Manager • Goode Company Kitchen and cantina
Houston TX
Reviewed monthly P&L statements to identify trends or opportunities to improve profitability.
Enhanced efficiency by ensuring thorough review of schedules prior to posting.
Conducted weekly inventory.
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