Social Worker, Case Management & Assessment, Mental Health& Behavioral

Stephanie Williams

Grand Prairie, Texas ***** 832-***-****

***************@*****.***

Social Work/Peer Support Specialist

Embracing challenges by offering diverse personal and professional experiences

5+ years experienced customer-focused professional with a prolific track record of creating lasting connections and meeting other unconventional thinkers by rendering customer-friendly support in a high-pressure environment. Armed with an unwavering commitment towards case management, assessment and customer service, with an ability to cultivate productive relationships and resolve complex issues. On track to obtain a degree in Social Work and Mental Health to support the goal of pursuing opportunities to leverage life experiences and passion towards a career in Social Work with an organization that values an integrity-driven work ethic.

Education

Tarrant County College, 2018 – 2021

Associate of Arts Degree

Undergraduate University of Texas at Arlington

Bachelor of Social Work

08/2021-12/2024

Areas of Key Emphasis

Mental Health Knowledge People Management Community Service Training & Mentorship Promote Behavioral Health Recovery Volunteer & Nonprofit Organization Self-Advocacy Skills Community Liaison & Educator Promote Recovery Opportunities I Non-Profit

Signature Strengths

Customer Service: Able to utilize team orientation and interpersonal strengths to ensure the provision of high-quality customer service within fast-paced environments.

Communication & Presentation: Charismatic communicator in speech and writing. Build lasting relationships with both peers and customers, displaying humor, helpfulness, and cultural sensitivity.

Organization: Outstanding time management and organizational abilities, willingly work unpredictable hours to ensure organizational efficiency.

Key Strengths: Intelligent and loyal team member, readily listening to others, acknowledging peer accomplishment, and contributing to positive and productive work environments and team morale. Swiftly learn and apply new work methods, procedures, and policies.

Professional Experience

Hello fresh Production Production Lead Warehouse Receiving Clerk – January 2021

Able to task orientate on a production line moving up to a leadership position in production problem solving and keeping software and detailing on site inventory of receiving dock. Appointment setting and phone communication with clients. Certified Forklift and Cherry picker driver. Safety team member on Hello Fresh safety board.

Careful Care Services I Case Management I Assessment - Part time 2022

Assessing patients that have complex needs that range from specialty referrals and medical equipment/supplies to educational, psychosocial, financial and transportation services. Case managing to help patients, and their families find and get these services that are available for their recovery and care.

Katz’s Deli Houston, Texas March 2018 – January 2019

Provided top-notch catering service for daily deliveries and ensured that all events were adequately equipped and executed. Responsible for training all recruits on how to prepare menu items, recipes, plate presentations, and specifications. Followed all safety and health standards according to restaurant policy and procedures.

Sonic Kitchen Manager Houston, Texas July 2015 – March 2016

Managing partner in overseeing culinary teams of up to four members to execute short orders. Provided excellent customer service and addressed problems quickly and efficiently. Enforced all state and company policies and procedures for sanitation and food quality. Instructed new staff on proper food preparation, storage, use of equipment, cleanliness, and safety procedures. Updated and maintained inventories of food and kitchen equipment and supplies; assisted in timely stock ordering from vendors and suppliers.

Volunteer

Manager at Canning Hunger in Houston, Texas, 2015 – 2016

Internship Positive Pursuits Dallas, Texas 2024

Irving Cares Irving, Texas 2024

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