Customer Service Data Entry

Melanie Essman

Topeka, KS ***** 785-***-**** ************@***.***

PROFESSIONAL SUMMARY

Effective in building lasting, professional relationships.

Excels at multi-tasking in a fast-paced environment under time constraints.

Superior organization, customer service, communication and documentation skills.

Excels at multi-tasking in a fast-paced environment under time constraints.

SKILLS

Effective in building lasting, professional relationships.

Excels at multi-tasking in fast-paced environment under time constraints.

Superior organization, customer service, communication and documentation skills.

Excels at multi-tasking in fast-paced environment under time constraints.

WORK HISTORY

POLICY EXAMINER II 10/2023 to CURRENT

Kansas Insurance Department 1300 SW Arrowhead Rd

Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in field.

Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.

Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in role of Examiner.

Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.

INVESTIGATOR 10/2015 to 09/2023

Office Of The Attorney General 120 SW 10th Ave Topeka, Kansas

Assisting consumers with their questions and concerns, processing all incoming paperwork through data entry and routing it for review, ensuring accuracy of entered data, and alerting investigators to potentially important information regarding calls or cases.

Gather information, conduct interviews and manage a caseload of civil matters or complaints in the Consumer Protection Division.

Assisting consumers with identity theft issues and walking them through the steps to protecting them for future issues.

Assisting consumers that have been victim of scams in a way that they are not embarrassed to report to our agency.

Scrap Metal Theft Reduction Act – Process applications, maintain database of Scrap Dealers and complete inspections of Scrap Metal Dealers to keep them in compliance with the Scrap Metal Theft Reduction Act.

Investigate possible individuals that need to be licensed as Scrap Metal Dealers.

Communicate and build a working relationship with local Law Enforcement when dealing with Scrap Metal Dealers.

ADMINISTRATIVE SPECIALIST 06/2013 to 10/2015

Department Of Children And Family Services 555 S Kansas Ave Topeka, Kansas

Preparing, mailing and processing Soup Kitchen Orders (SKFB) each month, processing any reimbursements for The Emergency Food Assistance Program (TEFAP)

Preparing and Processing & A Foods monthly invoice, maintaining the contact lists for the TEFAP and SKFB programs, Entering orders into the F &A system,

Supporting the other Program Consultants and Supervisor in the department and General Office functions.

Assisted with the LIEAP Program.

SENIOR ADMINISTRATIVE ASSISTANT 04/2012 to 06/2013

Kansas Highway Patrol 122 SW 7th Street

Working the Safety Net program

Entering Truck Inspections

Entering Accident Reports,

Answer customer questions and General office functions.

ADMINISTRATIVE ASSISTANT 02/2010 to 04/2012

Kansas Bureau Of Investigations - KIBERS 1620 SW Tyler Topeka, Kansas

Data Entry of all Kansas offense reports and arrest reports for Domestic Violence, Sex crimes and Homicides,

Communicating with all 300 agencies around the State of Kansas, Enter all Zero and LEOKA reports into the reporting database

Cover the front desk for the Annex Building when needed

EDUCATION

Bachelor of Arts Criminal Justice 11/2012

University of Phoenix, Online

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