Customer Service Representative
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Allison Fallon
Customer Service Rep
***************@*****.***
New Haven, CT 06519
Summary
I have approximately twenty years of customer service experience. I know how to handle customers to get their needs met. I am an extremely quick learner, and enthusiastic about my responsibilities.
Work experience
Customer Service Representative
SBC/SNET AT&T - Cheshire, CT
January 2005 to January 2014
Cold call center environment, making and taking customer calls, accessing/altering customer's accounts, some technical knowledge, adding and upselling SBC/SNET AT&T products and services
Key Holder/Sales Lead
Rite Aid - East Haven, CT
May 1997 to January 2004
Key holder in store, responsible for opening and closing the store. Assisted customers, cashier experience, taking inventory and stocking and fronting shelves
Education
Some college in Communications
Southern Connecticut State University - New Haven, CT
August 1997 to November 1999
Skills
Sales - 10 years
Upselling - 10 years
Dermabrasion - 2 years
Front Desk
Went to Marinello School of Beauty for Esthetics - 4 years
Social Media Management
Body Waxing - Less than 1 year
Cold Calling
Makeup Application - Less than 1 year
Customer service
Retail Sales - 10 years
Cash Handling
Do you want to add any of these skills?
Do you want to add any of these skills?
Certifications and licenses
Esthetician
April 2015 to June 2015
I went to Marinello School of Beauty for Esthetics. The class itself took over two years to complete, and I graduated with an A... I had hands on training and also took customers after a week of training experience. I love doing facials and I'm very good at it!
Do you want to add any of these?
Do you want to add any of these?
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