Desktop Support Managed Services

PETER BLIN

Pompano Beach FL • 719-***-**** • ************@*****.***

Senior Network Support Technician

Network Administration Systems Administration Managed Services Support

Performance-focused professional with a successful career providing Managed Services including network monitoring and remote desktop support, as well as troubleshooting complex network environments. Expertise in network administration, problem identification and resolutions. Extensive experience in configuring, and supporting network-based servers, firewalls, infrastructure monitoring platforms, and enterprise databases. Skilled in troubleshooting issues across Server Operating Systems, Critical Infrastructure Applications, Wireless Access Points, SonicWALL, Sophos Firewalls, Cisco Switches, and Active Directory. Capable of assessing clients' needs, providing fine-tuned solutions, as well as supporting different technologies and solutions. Possess excellent communication skills with the ability to interact effectively with people at all levels.

Areas of Expertise:

Server Network Monitoring Network Engineering Network Monitoring Platforms

Network Troubleshooting & Upgrading End User Support Backup & Security Technology Support

Wireless Network Maintenance VMWare ESXi Server Support Network-Based Firewall Administration Client Support

Desktop Support Advent Moxy Sage Peachtree Software Routing Protocols Kaseya IT Management/Support

Professional Experience

QEH2; Englewood, CO 2022 - 2023

Network Technician

Administered all facets of the clients’ network requirements including maintaining and recovering from disasters, strengthening network security, fixing servers, and providing phone support, as well as remote access. Leveraged field expertise to support 10-500 clients from diverse backgrounds including small to midsize companies by providing managed services including identifying and resolving escalated IT issues. Coordinated with the sales department to estimate project costs for billing.

Coordinated with clients and provided extensive helpdesk support, both remote and on-site, to resolve emerging issues across the Denver territory related to application services, internet, and servers.

Drove consistent efforts for expanding the existing client base and upscaled service quality standards to ensure repeat clientele; recognized as the top sales technician with high billable hours.

MATTHIJSSEN INC; Cedar Knolls, NJ 1991 – 2022

Senior Network Technician

Administered all facets of the clients’ network requirements including maintaining and recovering from disasters, strengthening network security, fixing servers, and providing phone support, as well as remote access. Leveraged field expertise to support 10-500 clients from diverse backgrounds including small to midsize companies by providing managed services including identifying and resolving escalated IT issues. Coordinated with the sales department to estimate project costs for billing.

Drove consistent efforts for expanding the existing client base and upscaled service quality standards to ensure repeat clientele; recognized as the top sales technician with high billable hours.

Coordinated with clients and provided extensive helpdesk support, both remote and on-site, to resolve emerging issues across the NJ/NY territory related to application services, internet, and servers.

Directly reported all service requests and resolved issues’ history to the service manager; entrusted to lead projects on developing, installing, configuring, and maintaining key infrastructure equipment such as SonicWALL and Sophos firewalls.

Held accountability for deploying, configuring, and delivering support for Cisco switches, Acronis backup solutions, 3COM, HP, MS Exchange Servers (cloud-hosted and premise-based scenarios), Datto, StorageCraft, and Active Directory.

Successfully integrated and ensured proper functionality across key IT and network support equipment such as Citrix Servers, Barracuda Appliance, GFI Mail Archiver, VMWare ESXi Server, and Microsoft Remote Desktop Servers 2019.

Additional Experience: Business Partner at

National Digicode Ltd. (1988 – 1991); Computer Technician and Shipping Manager at Nictrix (1985 – 1988).

Education & Certifications

WASHBURN UNIVERSITY; Topeka, KS (1987) BS, Business Management

BAYONNE HIGH SCHOOL; Bayonne, NJ (1983)

MCSE Certified SonicWALL CSSA Certified Datto DCA Certified

Contact this candidate