Customer Service Real Estate
Resume:
Patrick Ivey
Jr.
*************@*****.***
LinkedIn:
www.linkedin.com/in/patrick-ivey-jr-5995ab262
Summary:
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
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Skills: ● Data Entry
● Call Management
● Customer Relations
● Scheduling
● Product Knowledge
● Paperwork Processing
● Account updating
● Inbound and Outbound Calling
● Microsoft Office expertise
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Experience:
Exp Realty / Licensed Real Estate Agent
November 2022 - Present, REMOTE
● Managed client relationships, negotiations, and transactions to secure successful real estate deals.
● Developed marketing strategies to attract potential buyers and sellers for residential properties.
● Conducted market research to identify opportunities and advise clients on investment options.
Hard Rock Stadium / Guest Experience Usher
October 2022 - Present, Miami Gardens, FL
● Provided exceptional customer service by assisting guests with seat locations and inquiries.
● Ensured a smooth flow of traffic by directing guests to their assigned seats.
● Collaborated with team members to handle any issues or emergencies during events.
● Providing exceptional customer service to ensure the customers needs are met
Omnicare / Medical Courier
March 2023 - December 2023, Weston, FL
● Performed regular maintenance checks on vehicles such as changing oil, checking tire pressure.
● Provided exceptional customer service during interactions with clients and nurses.
● Recorded accurate mileage for each delivery route.
● Communicated effectively with customers regarding status updates of their medical shipments.
Medarrive / Senior Call Agent
December 2022 - December 2023, REMOTE
● Supervised and trained junior call agents to improve team performance
● Implemented new call scripts to increase efficiency and customer satisfaction
● Respond to customer inquiries via phone and email in a timely and professional manner
● Resolve customer complaints and issues, ensuring a high level of customer satisfaction
● Provide feedback on customer interactions to help improve service quality
Americar Global Logistics/ Data Entry
January 2022 - August 2022, Doral, FL
● Accurately enter and update inventory data into the warehouse management system.
● Verify and correct discrepancies in data entries and inventory records.
● Process shipping and receiving documentation, ensuring all data is correctly logged.
● Maintain organized and detailed records of all transactions and inventory movements.
Publix/ Cashier
January 2019 - January 2022, Davie, FL
● Processed transactions accurately and efficiently to ensure customer satisfaction and loyalty.
● Resolved customer complaints promptly and professionally to uphold company reputation
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Education: Flanagan High School / High School Diploma Pembroke Pines, FL
Broward College / Associate Degree
Pembroke Pines, FL
Sheridan Tech / HVAC Certification
Hollywood, FL
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Certification: DBPR Real Estate License
HVAC Certification
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