Data Entry Customer Services

Aida Lopez Gonzalez

****nw *th terrace homestead FL 33030

Contact: 786-***-****

e-mail: ***********@*****.***

Objective:

Work with clients . in the tourisms area,

Summary of Skills:

Excellent interpersonal, management and organizational skills, highly motivated and detail-oriented

Excellent written and verbal communication skills in English and Spanish and other languagues

The ability to develop and maintain relationships with clients, supervisors,

Open to learn new skills

Knowledge of the techniques, methods and strategies of handling emotionally the clients

Experience in using the computer and the Internet to locate and retrieve valuable information

Administrative: Microsoft office skills including data entry and filing

Professional Experience:

Havanatur Agency (Cuba). Representative of Hola Sun Holidays Tour Agency from Canada. GuamaTour from Argentina. (1991_95)

Marina's de Cuba(varadero). Comercial Departament (1996-1910)

Melia Hotels International. Customer Services (2006-2019)

Private Company. Day Care Center (at home). 2015- 2019

Education

1989-1991. English Language Bachelor Degree

1992-1994. Accounting Degree

2007-2008. Customer services

2012-2014. French & Italian first step Language

References from previous work.

Julia Lopez Cuesta. Havanatur's Manager

Leylanys Finales. Marina's & Marlins de Cuba

Yolanda Penado. Melia International Manager( Customer Services & Qualities)

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