Store Manager Customer Service

Heather Moore

**** ****** **** *** ****, West Virginia 26443 607-***-**** ****************@*****.***

Objective

I am a high energy person who really enjoys seeing employees meet their goals. I am seeking a company where I can use my skills of encouragement and business to help both the company and employee be successful.

Education

Associates in Applied Sciences (AAS), 1992 Corning Community college

oMajor: Science/Business

Qualifications

·20+ years of management retail experience

·Budgets, Financials, Business Models

·Computer skills including POS systems, Kronos, MyDay,

·Exceptional customer service with both internal and external customers

·Personnel Management of 200+ employees’

Experience

Private Home Care for family member/November2021 until present

Advance Auto/General Manager February 2021 to November 2021

oManage daily activities of business of Auto Parts to both retail and professional side of business.

oHiring and recruiting personal, then training to set the employee and the business up for success.

Assistant Store Manager/TJMAXX/Novermber2019 to February 2021

oManaging the flow of merchandise from back door to floor flow.

oStaff Scheduling and assigning specific duties

oReview financial statements and sales reports or other performance data to measure productivity and goal achievement or to identify the needs of the business

Area Manager / Simply Set{Garden State Nursery} / January 2019 to October2019

oResponsible for 10 Walmart Garden Center Merchandising and employee training

oDid area reports on the care of merchandise and encouraged the correct care of plants.

Assistant Store Manager / Lowe’s / February 2011 to October 2018

oAssisted with growing store revenue from 42 million to 52 million in 2018

oIncreased employee engagement measured by the employee opinion survey from a 42 to a 63 in 2017

oInterviewed, hired, trained/coached, and mentored employees

oReview financial statements and sales reports or other performance data to measure productivity and goal achievement or to identify the needs of the business.

oManaged yearly inventory process for 6 years.

References

Meghan Taylor 101 N 7th Street Unit 225 Phoenix, AZ 85034 1-607-***-****

Chase Roshenam 23 S Maple Ave. Avoca, NY 14809 1-607-***-****

Kevin Miller Main Street Wellsburg, NY 14894 1-607-***-****

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