Customer Service Administrative Assistant

404-***-**** E-mail: *********@*******.***********.***

PROFESSIONAL SUMMARY

Educational Interpreter with ten plus years of customer service experience in a variety of industries providing support to senior executives. I possess time management skills and I’m capable of prioritizing while handling multiple projects. My experience has led me to attain strong interpersonal and problem solving skills with the ability to collaborate with diverse individuals.

EXPERIENCE

Bank of America

12/16/2019-Present

Relationship Banker

• Help clients resolve immediate needs such as printing bank statements.

• Guide clients to navigate digital services such as BillPay and navigating the application on their

phones.

• Provided customer service at teller line such as cashing checks, making deposits and transfers.

• Provide customers with resources for their immediate financial needs, Out bound call certified.

• Translate for loan officers during mortgage application process and refinancing offers.

• Open accounts, resolve online access an account issues.

Language Integration

Educational Interpreter

• Interpret word by word parent teacher conversations

6/16- 9/19

• Translate conference forms for parents to sign

• Build rapport with parents through phone call and create a team relationship

• Arrive fifteen minutes before to address teacher or group for conference to learn about the

student

• When parents wouldn’t show up for appointment, I would offer to make meeting via phone.

Randstad Sourceright

Employment Specialist Internship HIRE HOPE

7/18- 12/18

Generate sales leads and update excel spreadsheets daily

Review resumes and phone screen candidates

Retain relationships with both internal and external clients to ensure staffing goals are achieved Asses client’s education, work experience, skills, abilities, qualifications, and job interest Administrative duties and record keeping

Manage candidates’ profiles in applicant tracking systems (Cornerstone)

Georgia Association of Latino Elected Officials

Canvasser/ Volunteer

9/17-9/2022

Increase civic engagement and leadership of the Latino/Hispanic community across Georgia Canvass neighborhoods while educating people on the importance of voting

Conduct community outreach in English and Spanish

Register people to vote in the community

Interpret and translate during citizenship workshops

J. K. S. D. Carpentry

3/10-9/18 Administrative Assistant

Scheduled renovation projects and communicated with customer about deadlines and material delivery

Ensured accuracy of daily workforce reports

Cash handling

Assisted with hiring by securing proper documentation

Procured supplies, mail, and other materials for job sites

Global Accounting

Administrative Assistant

VOLUNTEER

Ser Familia, Inc

Volunteer/Facilitator

1/15-5/15

Handled sensitive and confidential information and securely maintained files

Responsible for keeping accurate records according to up-to-date tax legislation

Worked with tax software applications Tax Wise and Drake to coordinate with Internal Revenue Service

Cash Handling

Create Profit and Loss statements

Confirmed that all tax documents were properly reviewed by coordinator for accuracy

Engage families with young adults to join youth enrichment programs

Circulate fliers to community members to create awareness of programs within their reach Attend community gathering workshops and free healthcare services

Aid at workshops by cleaning, cooking and setting up breakfast bar or lunch bar

Georgia Center for Opportunities

Volunteer/ Facilitator

CERTIFICATES

1/18-Present

Recruit families to attend classes

Train and become a certified “Strengthening Families” facilitator, a program that is internationally renowned to help families gain skills to communicate better with their teens

EDUCATION

Temple University Harrisburg, VA - Family Development Credential 5/11

Criminal Justice Technology Associate Degree 05/20

University of Georgia Professional Interpreter in Special Education 6/19

University of Georgia CITI PROGRAM- Human Research Social and Behavioral 1/18

Tapestry.org- Interpreter Training on Human Trafficking and Domestic Violence 6/18

Gwinnett Tech- Georgia Work Ready #1180

3/09

SKILLS

• Attention to detail

• Customer service

• Leadership

• Bilingual

• Facilitator

• Problem solver

Cash handling

Sales

Compassion

Contact this candidate