Customer Service Assistant Manager

Mary Angela Westbrook

Little Rock, AR 601-***-**** ***********@*****.***

Motivated, dedicated, versatile, and highly adaptable individual with over twenty years of diversified experience across various industries. Experience in the areas of customer service, management, retail, fitness coaching, massage therapy, nutrition counseling, and sustainable agriculture. Adept at managing diverse tasks, learning new skills, and adapting to various environments. Dedicated to achieving and maintaining a strong rapport with personnel, customers, vendors, and associates based on knowledge, professionalism, and integrity. Professional Experience

City Mart Brookhaven, MS

Assistant Manager 2020 - 2024

● Assisted the store manager in daily operations, cash handling, inventory control, and employee scheduling.

● Performed store opening and closing procedures.

● Handled cash transactions, balanced registers, and prepared daily financial reports.

● Assisted in inventory management, including receiving and stocking merchandise.

● Resolved customer complaints and issues promptly and professionally.

● Developed professional relationships through consistent and thorough completion of customer requests.

● Promoted a positive outlook, always making the customer feel welcomed and appreciated.

● Hired, trained, and supervised employees, ensuring adherence to policies and procedures.

● Maintained store cleanliness and safety standards, resulting in a 100% score in annual inspections.

● Managed vendor relationships to ensure timely delivery and competitive pricing of products. Worldwide Opportunities on Organic Farms (WWOOF) Various Assignments Volunteer Educator 2008 - 2024

● Participated in WWOOF programs around the United States. It is a global network that connects volunteers with organic farmers and growers to promote cultural and educational experiences based on trust and non- monetary exchange, thereby helping to build a sustainable global community.

● Learned and implemented sustainable farming techniques, including composting, permaculture design, and natural pest control methods.

● Collaborated with local farmers and other volunteers to complete daily tasks and long-term projects, fostering a spirit of teamwork and cultural exchange.

● Conducted workshops on organic gardening and sustainability for local communities, educating participants on eco-friendly practices.

● Engaged with customers at farmers' markets, providing information about organic produce and promoting the farm's products.

● Recruited and trained volunteers to assist with garden projects, fostering community involvement and ownership.

Door Dash/Uber Eats Various Assignments

Tasker/Delivery Driver 2019 - 2024

● Maintained a 5-star rating, consistently providing quality and reliable deliveries.

● Utilized GPS and navigation apps to efficiently navigate routes and ensure timely arrivals.

● Managed customer interactions professionally, resolving any issues or concerns promptly.

● Managed time efficiently to handle multiple tasks and deliver exceptional service. Self-Employed Remote Lunar Massage Therapy & Personal Training Personal Trainer/Massage Therapist/Class Instructor/Nutritional Consultant 2015 - 2024

● Developed and implement personalized fitness programs for clients based on their individual goals, fitness levels, and health conditions.

● Conducted fitness assessments and track client progress to adjust training plans as needed.

● Lead group fitness classes, including HIIT, yoga, and strength training, attracting a loyal client base.

● Provided motivation and support to help clients stay committed to their fitness goals.

● Maintained a safe and clean workout environment by regularly inspecting equipment and facilities.

● Performed various massage techniques, including Swedish, deep tissue, and sports massage.

● Educated clients on the benefits of exercise and provided aftercare advice to enhance treatment outcomes.

● Collaborated with other wellness professionals to provide a holistic approach to client care.

● Conducted nutritional assessments and developed personalized meal plans to help clients achieve their health and weight loss goals.

Barrelhouse Southern Gastropub Jackson, MS

Hostess/Server 2021 - 2022

● Serviced guests with food and beverage requests in a timely, professional, and friendly manner.

● Ensured all tables and silverware were placed neatly and everything was always tidy and clean.

● Increased customer base and established repeat clientele. Love’s Travel Stops Flowood, MS

Shift Supervisor 2010 - 2012

● Supervised daily operations to ensure compliance with established standards of quality and service.

● Conducted inventory counts, placed orders, and interacted with vendors.

● Complied with policies and procedures.

● Maintained a friendly and attentive attitude through high stress situations. Additional Experience

CVS Pharmacy Photo Department Manager Ridgeland, MS Factory Connection Assistant Manager Byram, MS Pat O’Brien’s Bartender Destin, FL

Mercedes Benz of Destin Shipping Supervisor Destin, FL Primos, Inc. Cashier/Catering Driver Flowood, MS Skills

Retail Management, Inventory Control, Customer Service, Team Leadership, Sales and Marketing, Vendor Relations, Problem Solving, Communication, Sustainable Agriculture, Community Outreach, Workshop Facilitation, Team Collaboration, Time Management, Personalized Training Programs, Fitness Assessments, Group Fitness Instruction, Nutritional Counseling, Health and Wellness Education Education & Certifications

School of Fashion Design, Hinds Community College Pearl, MS High School Diploma, Education Center Jackson, MS Certified Personal Trainer (CPT) – National Academy of Sports Medicine (NASM) Licensed Massage Therapist (LMT) – American Massage Therapy Association (AMTA) Certified Nutrition Specialist (CNS) – Board for Certification of Nutrition Specialists (BCNS) CPR and First Aid Certified

References

References available upon request

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