Customer Service Representative

Courtney Ashworth

770-***-**** ************@*****.***

OBJECTIVE

To seek a position that will strengthen my customer service skills as well as contribute to a company’s growth.

EXPERIENCE

Target, Marietta, GA

Fulfillment Associate, May 2023-Present

●Works quickly, safely, and efficiently to handle product within the warehouse.

●Maintains a work area that is organized, neat and clean in order to safely receive and process freight.

●identifies, sorts, and repackages product for individual handling.

Comcast Corporation (Xfinity), Hiram, GA

Customer Service Representative, January 2023-July 2023

●Responsible for end-to-end support for our customers/communities to ensure a positive experience

●Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with the customer.

●Creates a personal connection to the customer and demonstrates favorable image of the organization through professional communication and internal/external customer interactions.

Walmart, Hiram, GA

Overnight Stocker, September 2022-January 2023

●Creates documents/reports and locates information using an electronic device.

●Maintains merchandise by stocking and rotating merchandise for total store.

●Receives and stocks merchandise throughout the facility and organizes and maintains the back room.

●Helps maintain a clean environment on both the sales floor, and back room.

Retail Detail Merchandising, Hiram, GA

Retail Merchandiser, February 2022-July 2022

●Ensured products are neatly displayed and organized

●Tracked inventory levels and reports

●Maintained a schedule for multiple stores and their items

●Reported shortages, damages, and discrepancies

Family Dollar, Carrollton, GA

Assistant Store Manager, June 2021-January 2022

●Ensured efficient customer service and store maintenance

●Assisted store manager with scheduling, inventory, reports, and cash management

●Concentrated on store productivity, sales goals, and other managerial tasks

Barnes & Noble Bookseller, Atlanta, GA

Bookseller, February 2020-May 2021

●Assisted customers in title selection using professional customer service

●Cash management

●Met daily sales goals on promotional items

●Located and processed online orders

Taco Mac, Atlanta, GA

Server, September 2019-February 2020

●Cash management

●Attended to customers before, during, and after their meal by ensuring timely customer service

●Communicated with kitchen staff, management, and other servers about customers, orders and allergies

●Managed multiple tables at once and front of house duties

SKILLS

●Microsoft Office: Word, PowerPoint, Excel, OneDrive, Outlook

●Problem solving without close supervision

●Management and leadership

●Efficiency in fast paced environments

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