Customer Service Representative

Frances A. Adams

601-***-****

*************@*****.***

OBJECTIVE: To secure a position that will enable me to utilize my strong organizational skills, knowledge/experience. Highly qualified, motivated, and dedicated professional with a 10+ year background in customer service and people skills. I possess excellent written and verbal communication skills as well as listening skills and problem-solving abilities. EDUCATION:

Co-Lin Community College, Natchez, Mississippi, Healthcare Data Technology 19’ Co-Lin Community College, Natchez, Mississippi, Associate in Arts 18’ Natchez High School, Class of 93’, Natchez, Mississippi WORK EXPERIENCE:

United States Postal Service, Postal Service Clerk, 12/2022-Current Assisting customers within the post office, such as by receiving mail, selling stamps and envelopes and handling customer complaints. They may also work with mail carriers to ensure mail is delivered properly.

US Bank, Remote, Customer Service Representative, 05/2022-11/2022 Assisting with payments, activating credit cards, answering inbound calls, solving customer issues, providing customer information.

Blue Shield of California, Customer Service Representative, Remote, 08/2021-05/2022 CSR: Answering inbound calls, solving customer issues, providing customer information. Fast Money, Customer Service Representative, Natchez, Mississippi, 09/2019-08/2021 CSR: Responsible for potential customers by answering product and services questions, suggesting information about other products and services. J.D. Williams Hotshot Trucking, LLC., Receptionist, Natchez, Mississippi, 06/2016-12/2018 Responsible for greeting guest, in person or on the telephone; answering or referring inquiries, invoices and daily bank deposits. Advance America, Customer Service Representative, Natchez, Mississippi, 05/2013-10/2018 Responsible for potential customers by answering product and services questions, suggesting information about other products and services. Factory Connection, Store Manager, Natchez, Mississippi, 10/2011-04/2013 Responsible for recruiting, training, supervising and customer queries/complaints. REFERENCES

Connie Flemming, Teacher, Vidalia Public School, 601-***-**** Briante White, Customer Service Representative, PNC Bank, 601-***-**** Ashley Williams, Cook, Natchez-Adams School District, 601-***-****