Customer Service

Felicity Quinones

**** ********** ****, *** *******, TX 78244 Phone: 210-***-**** ******************@*****.***

Resourceful individual consistently meet and exceed company goals and is able to resolve issues quickly and effectively. Constantly maintaining a high level of professionalism, patience, and communication.

CORE QUALIFICATIONS

Customer Service Abilities Able to work under Pressure Troubleshooting skills

Adaptable to Policies and Procedures Problem Solver Positive Attitude

Computer Skills / 45 wpm Internet Navigation Excel/ Microsoft Office

WORK HISTORY

Carenet Health San Antonio, Texas 10/2022 -06/2024

Engagement Specialist

Inbound/outbound calls

Multiple projects Texas health steps and CVS refill campaign.

●Kindheartedly and efficiently reached customers via inbound/ outbound telephone calls.

●Demonstrated excellent verbal and written communication skills.

●Utilized excellent customer service skills.

●Accurately input data and maintained patient databases.

●Verified patient insurance information with accuracy, courtesy, and patience.

●Performed trouble-shooting and coordinating with team members to resolve customer issues.

●Responsible for understanding and analyzing health plan benefits.

Hawkins Personnel Group San Antonio, Texas 12/2021-08/2022

Dental Customer Services Specialist (REMOTE)

●Customers via inbound/outbound telephone calls.

●Verified Member and Demoghraphics

●Verified dental insurance verification

●Emailed members their provider listings and consultation letters.

●Went over appeal decisions/ submitted member complaints

●Demonstrated excellent verbal and written communication skills.

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EDUCATION

Karen Wagner High School High School Diploma San Antonio, TX 78244

Graduated with diploma on 05/23/2019

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