Customer Service Data Entry
Resume:
Jonathan Gusman
Houston, Texas
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Objective
Results-driven order processing professional with a demonstrated ability to lead and motivate teams to achieve exceptional order fulfillment outcomes. Seeking a leadership role where I can leverage my expertise in streamlining process, optimizing workflow efficiency, and mentoring team members to deliver outstanding customer service and meet organizational goals.
Skills
Microsoft Office, Excel, PowerPoint
Quick learner
Data entry and 10-Key
Time Management
Recordkeeping
Detail Orientated
Proactive and Self-Motivated
Customer Relations
Vendor Account Monitoring
Team Lead
Work Experience
Distribution Center Associate
2/2022 to Present
XL Part, Houston, TX
Receive and stock automotive parts efficiently.
Quickly read and determine items to be moved, gathered, or distributed based on customer's order, shipping order, or requisition.
Transport materials from receiving areas to designated storage or other areas.
Sort and organize materials based on predetermined criteria such as size, type, style, color, or product code.
Assemble customer orders and place them on pallets, shelves, or convey them to packing or shipping departments.
Mark materials with identifying information and open containers.
Record received or distributed amounts of materials or items.
Weigh or count items to ensure compliance with company standards.
Utilize computers for record-keeping.
Prepare parcels for mailing and shipment via common carrier.
Route Relief/Utility Driver
10/2021 to 2/2022
Alsco Uniforms. Houston, TX
Perform all responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies.
When not on a route, assist in rush deliveries, renewals, audits, training, and any other tasks assigned by supervision.
Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
Actively participate in promotions and contests, training, and audits.
Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
Handle and process customer payments. Keep route paperwork current.
Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
Monitor and report competitive activity. Keep service agreements current and renewed.
Return from route and off load soiled textiles in the receiving area of facility.
Accurately prepare route paperwork and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Education
Victory Field Correctional Academy
High School Diploma
Vernon, TX
08/2015 to 05/2016
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