Customer Service Lead Associate
Resume:
Jennifer Billings
Supply, NC *****
*************@*****.***
I am a very fast learner and an extremely hard worker, I have been in customer service for over 20 years and understand how to communicate and make the customer happy. I tend to advance quickly at any job I take on, and I am very good at multitasking and believe that if a job or task is done it should be done correctly. I work well with others and believe I would truly be an asset to your company if given the opportunity. I am used to working indoors and outdoors. Thankyou so much for your time. Work Experience
Housekeeper/Laundry
MIH cleaning-Southport, NC
April 2024 to Present
Clean residential and beach houses as well as remove dirty linens and replace them with clean ones, some houses require bed making or have special requirements. Also work a second job doing just laundry where I sort sheets from fitted and flats, or by colors separate towels and pillow cases, unload anywhere from 100 to 250 laundry bags on Saturday and Monday nights, then wash and dry them and bag them again and load back on the trailer. This is seasonal work and is about to end as well as the cleaning which is why I am looking for a permanent position that can work me year round. So I have experience in all kinds of cleaning and experience with laundry and doing linens. Customer Lead associate
Food Lion-Holden Beach, NC
August 2021 to November 2023
I started as a cashier and within a couple of months advanced to customer service work then advanced into the office. I was responsible for counting drawers and the safe as well as managing the cashiers, making sure they had their breaks and lunches and all registers and self checkout were occupied and made sure buggies were gotten in. I assisted with refunds, customer complaints or any issues they had, I handled the lottery tickets as well as Western Union. Also as an office assistance I trained new employees and mainly made sure customers had a great shopping experience at our store. Painter/Laborer
Hensleys Painting-Wilmington, NC
April 2018 to July 2020
Indoor and outdoor panting, caulking, sanding, prep work, I am used to heights as I had to climb 40-foot ladders, as well as talking with customers and homeowners to insure they are getting exactly what they want and are happy with our work.
Store clerk/crew trainer
McDonald's-Shallotte, NC
April 2015 to September 2018
I started as a cashier then quickly moved up to crew trainer where I trained all new employees, I made employee of the year within 5 months. I multitasked between drive-thru work, taking orders, running a register, bagging and serving food, did cleaning and stock work, making drinks, coffee, etc. and made sure customers were satisfied.
Education
GED
South Rowan High School - China Grove, NC
1990 to 1993
Skills
• Landscape Maintenance
• Caulking
• Customer service (10+ years)
• Painter (7 years)
• Cake decorating (2 years)
• Cash register
• Hospitality
• Shift management
• Fast learner
• Hard worker
• Cash handling
• Restaurant experience
• Food service
• Bartending
• Sales
• Management
• Retail sales
• Sales management
Certifications and Licenses
Bartending license
December 2003 to Present
Driver's License
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