It Support Engineer

Eugene Romanenko

**** *** ******, ***** *********, WI 53172; mobile 414-***-****;******@*******.***

Professional Experience

****-**** ** ******* ******** Sonoco Metal Packaging Co.

- Support two manufacturing plants one in Milwaukee, WI and second one in Deforest, WI

- Support plant and office personal resolving day to day problems, performing maintenance and repair

- Managed Tickets in Manage Engine. Work closely with help desk fixing Hardware and software problems

- Support, setup, troubleshoot, configure, administer Jive VOIP Phone system,writing technical documentation

- Support overhead paging system (Algo), Ocularis CCTV system, troubleshoot network issues

- Work closely with network engineer performing Router,Switches, Firewall and access points upgrades

- Administer User Accounts in Active Directory, manage technical team to make sure timely and accurate resolution.

2019- 2020 Hardware, Software, Network IT Specialist. Platinum Systems Inc.

- Support over 100 customers across three states. Providing remote & in person support.

- Resolve Network related issues on site and remotely utilizing variety of tools and applications.

- Provide external customers with full network software and hardware maintenance and support.

- Administer User accounts In Active Directory, Microsoft portal, Adobe Portal, Mimecast, Intermedia

- Troubleshoot problems related to connectivity, software, hardware, RDP, Terminal Servers, Citrix,VPN

2018- 2019 Hardware and Software Support Specialist SC Johnson Family Company

- Troubleshooting and resolving hardware and software issues. Install, configure, reconfigure or reinstall software.

- Recommends and / or performs upgrades on systems to ensure longevity

- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues

- Desktop/laptop/workstation support, connectivity support (wired, wireless), PDAs, Smartphones and printer support

2009 – 2018 Micro-mechanics, Electronics & Computer Expert WatchCircle, LLC Waukesha, WI

-Troubleshooting and repair of micro-electronic time modules.

-Troubleshooting and servicing of LCD and LED monitors, computers, and power supplies

-Supporting customers remotely and on site repairing and troubleshooting variety of problems, including account administration, hardware failure, cabling problems, loss of network connectivity, data recovery.

2007 – 2009 Application Support Analyst Johnson Controls, Inc. Milwaukee, WI

-Support, troubleshooting and repair of Johnson Controls proprietary software and Microsoft applications,

2006 – 2007 Desktop Support Analyst Columbia/St. Mary’s Hospital Milwaukee, WI

-Supporting hospital hardware, software, printers and other systems and devices

2005 – 2006 System Network Analyst Fisher Scientific Milwaukee, WI

-Troubleshooting and repairing network, hardware, software, printer and phone system

2004 – 2005 System Support Analyst GE Healthcare Milwaukee, WI

-Coordinated a system migration project, managed technicians and network engineers

2003 – 2004 Project Lead Hewlett-Packard Milwaukee, WI

-Assemble, train and manage a team of IT engineers,Providing engineers with technical and procedural support

-QA of newly implemented systems including network, Infrastructure, software and migrated data integrity

Education

2010- 2011 Cisco Certified Networking Associate (CCNA) Program Milwaukee Area Tech. College Mequon, WI

2000- 2001 BA, Bus and Computer Systems Milwaukee School of Engineering Milw, WI

1998- 2000 2 Year Degree in Business Computer Programming Milw Business Training Institute Milw, WI

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