Customer Service Security Services

Penny M. Edwards

Seattle, WA *****

Cell: 206-***-****

Email: *************@*****.***

PROFESSIONAL SUMMARY

Attentive and professional individual with a strong security and customer service track record. Experienced in maintaining safety protocols and fostering a secure environment for diverse stakeholders.

HIGHLIGHTS

Demonstrated ability to maintain composure in critical situations involving vendors, customers, and staff.

Extensive knowledge of local transportation routes and traffic patterns.

Committed to delivering exceptional customer service.

Proficient and responsible driver with excellent time management skills.

Experienced with Microsoft Outlook and

Exemplary professional appearance and demeanor.

WORK EXPERIENCE

Bellevue Admin Escort Scheduler – Seattle, WA

February 2023 – Present

Security escort responsible for monitoring and accompanying non-cleared personnel in secure areas, ensuring compliance with security protocols, and maintaining confidentiality.

Monitored and escorted individuals lacking security clearance, safeguarding secure areas.

Managed security issues and emergencies while upholding safety standards.

Coordinated effectively with security personnel and third-party vendors.

Securitas Security Services Scheduling – Seattle, WA

January 2022 – February 2024

Administrative role involving scheduling and coordination within a security services framework, emphasizing organizational and communication skills.

Managed complex schedules and staff availability using scheduling software and databases.

Maintained clear communication with security personnel and management.

Handled unexpected staffing issues and emergencies with a proactive approach.

Securitas Security Services - Redmond, WA

November 2021 – January 2022

TAG Officer at Microsoft, responsible for managing access control and administrative duties in secured areas.

Issued badges and maintained access records for construction and Microsoft personnel.

Ensured compliance with security protocols through rigorous monitoring and access control procedures.

Contributed to team efforts by supporting daily operations and maintaining security logs.

Securitas Security Services Expedia - Seattle, WA

March 2021 - November 2021

Security Officer maintaining a safe environment for customers and employees through vigilant patrol and monitoring of premises.

Conducted thorough inspections and controlled access points to uphold safety standards.

Collaborated with team members to achieve operational goals and respond effectively to incidents.

Provided detailed reports and utilized communication devices to relay critical information.

Allied Universal Security—Seattle, WA

October 2014 to July 2019

Security Supervisor overseeing daily operations and ensuring compliance with security protocols for high-profile clients.

Managed a team of security officers, maintaining payroll and accountability records.

Conducted comprehensive patrols and utilized CCTV surveillance to monitor activities.

Facilitated safety meetings and provided assistance to international personnel as required.

ABM Security Services - Seattle, WA

December 2012 to October 2014

Security Officer responsible for executing roves, maintaining logs, and supporting customer service initiatives across various sites.

Demonstrated flexibility and commitment by working overtime to enhance job skills.

Successfully completed training programs to advance knowledge in security operations.

Provided security services for VIPs and high-profile events, ensuring client satisfaction and safety.

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