Customer Service Experienced Automotive

EXPERIENCE

Tamika Williams

CUSTOMER SERVICE

708-***-**** ***********@*****.*** South Holland, Il 60473 Highly experienced automotive worker committed to providing a high quality of service and customer satisfaction. Skilled in troubleshooting, repairs, maintenance, and diagnostics for a wide variety of makes and models. Proven track record of accurately diagnosing and repairing vehicles to a high standard. Dedicated and reliable worker with substantial experience in diagnosing and repairing a wide range of vehicles. Skilled in utilizing diagnostic tools and troubleshooting techniques to identify problems and resolve them quickly and e fectively. Possesses a strong work ethic and a commitment to providing excellent customer service. CHASSIS REPAIRPERSON

Ford Motor Company

Chicago, IL

March 2004 - November 2022

• Inspected vehicles for damage and record ndings so that necessary repairs can be made.

• Ensured proper and e cient functioning.

Explained complex repair procedures in simpli ed terms to support informed decision-making and customer satisfaction.

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• Operated infrared engine analyzers and compression gauges to analyze and diagnose vehicle issues.

• Adjusted vehicle systems to meet manufacturer performance speci cations.

• Troubleshooted fuel, ignition, and emissions controlled systems, using electronic testing equipment.

• Compressed fuel systems to identify cracks or damaged gaskets.

• Aligned wheels and steering mechanisms using alignment equipment and wheel-balancing machines. Installed, adjusted and repair hydraulic and electromagnetic automatic lift mechanisms used to raise and lower automobile windows, seats, and tops.

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LOAN PROCESSOR

Inventive Mortgage

Flossmoor, IL

July 2000 - March 2004

• Researched loan documents and regulations to ensure compliance with all federal, state, and local laws. Processed loan applications, including verifying customer information, preparing documents, and ordering third- party services.

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• Evaluated loan applications for creditworthiness, ensuring compliance with internal policies and regulations.

• Submitted approved mortgage loan les to loan closer for settlement.

• Identi ed customer needs to explore options and suggest di ferent types of loans.

• Reviewed and veri ed submitted loan applications for completeness and accuracy for loan execution.

• Prepared loan les for submission to underwriting by updating MLS and ordering titles, insurance and appraisals.

• Collected required documentation from applicants and followed up on missing items.

• Monitored loans within pipeline to prevent delays or interruptions.

• Worked closely with customers to help them understand loan terms and conditions.

• Collaborated closely with underwriting and sales to obtain loan approval. EDUCATION

SKILLS

HIGH SCHOOL DIPLOMA

Thornwood High School, South Holland, IL

Jun 1992

• Technical Documentation Reading • Fluid Replacement

• Electronic Systems • Active Listening

• Wheel Alignment • Critical Thinking

• Tire Replacement • Safety Meetings

• Filter Replacement • Machine Operations

• Coolant Flushes • Systems Repair

• Work Area Cleanliness

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