Scrum Master
Resume:
Giju Oommen
Ph 216-***-**** Email **********@*****.***
SUMMARY
Giju Oommen is a Lead Scrum Master with experience in leading agile teams across complex, large-scale enterprise environments. His expertise lies in facilitating cross- functional collaboration, fostering continuous improvement, driving organizational change, coaching the team to be product focused, empowering multiple agile teams to deliver high-quality products. CERT IFICATIONS
Advanced Certified Scrum Master(A-CSM)
Certified Scrum Master (CSM)
SAFe Agilist (SA)
AREAS OF EXPERTISE
● PMI PMBOK trained.
● Mentoring/Guiding
● True Leadership
● Good Facilitator
● Conflict Resolution
Empowering the team to be self-managed and to be cross-functional. EXPERIENCE
Lead Scrum Master, Sherwin Williams 07/2023-Till date
• Empowered compliance, quality, and non-conformance (CQNC) team to be self-managed and product focused, delivering continuous value to the business.
• Mentored and guided the team on Agile/Scrum principles, enhancing team performance and efficiency.
• Coach the team to have product thinking which enables to build and grow the products that are delightful to the user and easy to use.
• Facilitate the prioritization and removal of impediments, paying particular attention to cross-team dependencies.
• Utilized tools such as JIRA, Confluence, Planview and Mural to facilitate effective team collaboration and project management.
• Seeking user feedback to drive continuous improvement of the product delivery.
• Identify, manage and controls Risks (RAID Log).
Tools- JIRA/Confluence/Planview/Mural
Agile Delivery Lead, Hyland Software, Cleveland 11/2019 – 07/2023
• Led a large-scale enterprise Workday-HCM product implementation program, managing multiple scrum teams and an SDLC team, demonstrating my ability to navigate complex project landscapes.
• Implemented Phase 1, 2, 3 of the Workday-HCM/Payroll/Time & Absence/Talent management/Benefits/Recruitment, showcasing my agile project management and technical understanding.
• Collaborated with PMO, vendor teams, and business owners, ensuring alignment with business initiatives for successful product delivery and achieving project milestones.
• Work closely with the Product Owner to deliver a potentially releasable product increment every sprint aligning with stakeholder expectations.
Giju Oommen Page 2 of 3
Tools- JIRA/Confluence/Asana/Mural
Senior Scrum Master/Senior Project Manager, Skill Storm LLC 03/2018 – 12/2018 Client PNC Financial Services IReward &Loyalty program
• Led EU-GDPR regulatory change effort, Geo Wrapper service mobile offer mapping, and digital channel enhancements, highlighting my ability to manage multiple agile teams.
• Facilitated daily scrum, sprint planning, sprint review meetings, and sprint retrospectives, driving continuous improvement and team empowerment.
• Managed EPIC/user story/tasks in Version1, JIRA, Miro, Control risks (RAID log), demonstrating strong analytical and problem solving skills.
Tools- JIRA/Confluence/Asana/Miro
Senior Scrum Master/ Senior Project Manager, INFOSYS LTD 02/2016 –03/2018 Client Blue Cross Blue Shield of IL, Chicago
• Led Web Analytics/Content Management and BARS (Billing Application&Recon) teams, improving processes and product delivery
through effective application of Scrum and Kanban methodologies.
• Led distributed cross-functional teams, facilitating cross functional collaboration and removing impediments to ensure time bound product delivery, Monitor and Control risks (RAID Log)
• Facilitated portfolio Scrum Master community of practice (COP)
• Introduced Kanban Board for tracking daily service requests, enhancing project visibility and team accountability. Tools- JIRA/Confluence/Asana/Mural
Scrum Master/Project Manager TCS, Cleveland 12/2014 – 01/2016 Client KeyBank
• Facilitated daily stand-ups and various scrum ceremonies, fostering a collaborative and productive team environment.
• Managed JIRA Board and created RAID log to manage and track risks, demonstrating my commitment to agile principles and Scrum values
• Collaborated with external teams to resolve impediments, ensuring smooth project progression and stakeholder satisfaction.
Tools- JIRA/Confluence/SharePoint.
Lead Agile Business System Analyst IMS Health Inc, Bangalore, KA 09/2010 - 05/2014
● Facilitated and led JAD session, interacted and collaborated with stakeholders.
● Prepared requirements traceability matrix, functional design and source-target mapping documents, peer review.
● Performed Gap Analysis, System Testing, provided UAT support. Environment: SAP, DB2, HP-ALM
Lead Business Analyst MasterCard Inc, MO 06/2006 - 07/2010
● Facilitated JAD session, knowledge transition to the offshore team and performed requirement elicitation.
● Prepared functional, technical specifications documents and provided batch support.
● Led the Development Effort, Performed System Testing and Provided UAT support.
● Participated in project planning, scoping, and manage metrics. Giju Oommen Page 3 of 3
Environment: CICS, DB2, Java
PepsiCo Inc, Chicago 04/2004 - 05/2006
Senior Business Analyst
● Collaborated with stakeholders and SME's and prepared functional documents and user guidance documents.
● Performed integration testing and provided user acceptance testing support.
● Performed source-target mapping, data analysis and managed SLA based production support system.
● Conducted peer reviews and supervised and guided Business Analysts in the team.
● Performed incident and problem analysis and resolution. Environment: CICS, DB2, SAP, Cobol
EDUC ATION
Bachelor of Engineering, Computer Science, Bangalore University
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