Support Worker Case Management

BABATUNDE OLUMIDE AKINTOLA

E-Mail: ********@*****.*** Phone +1-548-***-****

Professional Summary

Compassionate and dedicated shelter support worker with 4 years of experience in providing assistance and support to individuals experiencing homelessness. Possess a strong commitment to empowering clients to regain stability and independence. Seeking to contribute skills and expertise to a reputable organization dedicated to serving vulnerable populations.

Work Experience:

Position: Volunteer

Meals on Wheel: The Neighborhood Group- Canada January 2023- Present

Checked for changes in daily routine, instructions, or special diets.

Observed the general state of mind and health of the clients.

Collect meals from Source.

Delivered meals to clients, allowing a few minutes of Socialization (small talk) at each delivery.

Checked for correct number of meals and proper diets, before starting on routes and clarify if in doubt.

Position: Shelter Support Worker

The Destitute Home (Refugee camp) June 2021- February 2023.

Provide direct assistance and support to residents of the shelter, including intake procedures, needs assessments, and service referrals.

Develop and implement individualized service plans to address clients' immediate needs and long-term goals.

Conduct regular check-ins with clients to monitor progress, provide emotional support, and address any concerns or barriers to stability.

Collaborate with interdisciplinary team members, including social workers, case managers, and healthcare professionals, to coordinate services and ensure comprehensive care.

Facilitate group workshops and activities on topics such as life skills, budgeting, and conflict resolution to promote self-sufficiency and personal growth.

Participate in staff meetings, training sessions, and professional development opportunities to enhance knowledge and skills in the field of social services.

Position: Case Management Intern

Resque Shelter and Homes Mission. Abuja. Nigeria March 2019 – May 2021

Assisted case managers in conducting assessments, developing service plans, and coordinating resources for clients in need of housing, employment, and other support services.

Conducted home visits and outreach efforts to engage clients and connect them with community resources.

Provided crisis intervention and emotional support to individuals experiencing homelessness or other forms of crisis.

Participated in team meetings, case conferences, and trainings to enhance understanding of social work principles and best practices.

Skills:

Strong interpersonal and communication skills

Empathy and compassion for individuals experiencing homelessness

Crisis intervention and de-escalation techniques

Case management and service coordination

Knowledge of community resources and social service programs

Ability to work effectively in a fast-paced and dynamic environment

Proficient in Microsoft Office Suite and electronic record-keeping systems.

Education:

National Diploma in Health Management, Federal Polytechnic Oko. Nigeria -September 2017.

Relevant coursework: Case Management, Crisis Intervention, Social Welfare Policy

Certifications:

Toronto Shelter Standard Certificate

Harm Reduction Certificate

WHMIS 2015with GHS Certificate

Customer Service Certificate

CPR and First Aid Certification- Level C

References: Available upon request.

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