Customer Service Retail Associate
Resume:
Jayme Brown
I'm a friendly and approachable individual who is always willing to lend a helping hand. Tucson, AZ 85704
************@*****.***
"Driven, goal-oriented with over 1 year as a retail associate working in a team so that we can meet sales goals and create excellent customer service experiences in a fast-paced and complex shopping environment."
Authorized to work in the US for any employer
Work Experience
Cotton blossom Thrift store
MHC Healthcare-Marana, AZ
February 2024 to July 2024
• Managed all retail duties, including cashier work, restocking, and customer communication.
• Assisted with sorting inventory of donations. Improved efficiency of donations processing by 55% over other current associates.
• Maintained zero errors with the POS system.
• Commended by customers and management for excellent customer communication.
• Assisted on delivery and pick up of donation.
• 3 months of assistant manager training.
• Training employees.
Sales Representative
Avon-Tucson, AZ
October 2022 to March 2024
Planning: Organizing a daily schedule to call on potential and existing sales outlets Generating leads: Using cold calling, email campaigns, and other methods to generate leads Following up: Following up on leads and inquiries
Responding to inquiries: Responding to customer inquiries via phone, email, and chat Providing information: Providing product information and recommendations to customers Negotiating: Negotiating pricing and terms of sale Resolving issues: Resolving customer complaints and issues in a timely and professional manner Processing orders: Processing orders, returns, and exchanges Housekeeper
3 Palms Hotel-Tucson, AZ
March 2021 to March 2021
Strong time management skills and proven history of workplace punctuality. Attention to detail and meticulous use of proper safety procedures. Experience with a variety of cleaning products and tools. Good interpersonal and communication skills.
Self-directed and motivated.
Fulfillment Associate
Beacon group-Tucson, AZ
March 2020 to June 2020
Pull orders from our warehouse
Package items for shipment
Print and place shipping labels
Place packaged items in the appropriate area
Help track inventory in our computer system
Maintain a clean and organized workspace
Education
12th grade
Amphitheatre high school - Tucson, AZ
August 2008 to May 2010
Skills
• Customer service
• Communication skills
• Computer skills
• Cash handling (2 years)
• Organizational skills (5 years)
• Cleaning (7 years)
• Food handling
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Volunteer management
• Public speaking
• Microsoft Powerpoint
Certifications and Licenses
Food Handler Certification
October 2023 to October 2025
Arizona Title 4 liquor law training
November 2023 to November 2026
Assessments
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Cleaner fit — Proficient
September 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Completed
November 2023
Responding to customer situations in a retail setting Full results: Completed
Warehouse safety — Completed
November 2023
Using safe practices in a warehouse setting
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
American red Cross volunteer
Present
Veterans hospital
July 2018 to August 2020
Housekeeping/janitor
Groundskeeper assistant
Additional Information
From 2012- 2020 “I was addressing a off and on mental health/ physical health concern,” so I took some time off to focus on my recovery. While I was out of work I have been going back to receive my high school diploma.
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