Security Specialist Hospitality
Resume:
Darnell Norman
**** *. ***** ***** ***** Apt#***
Chicago, IL 60646
Objective
Experienced personable hospitality specialist seeking a Doorman role at a ‘white glove’ residential building. I have over 25 years of knowledge and dedication in guest interaction and private protection and security space. I strive to guarantee customer satisfaction through personable interaction and attending to guest needs.
Email:
**************@*****.***
Phone:
Qualifications Summary
• Excellent communication
skills and good command
of English language
(speaking, reading and
writing).
• Excellent time
management skills.
• Demonstrable skills in
hospitality and providing
exceptional customer
service.
• In-depth knowledge of
security procedures and
protocol.
• Experience in
documenting building
incident reports.
Work History
Syd Jerome Chicago, IL
2010-Current
Event Security Specialist
• Ensures the client, its associates and personnel are provided with a safe and professional working environment.
• Regulated and moderated credentialsof everyone for specific access to sensitive location areas throughout the venue.
• Monitored guest behavior and take steps to ensure that each guestmay enjoy the event without disruption from others.
Admiral Security Chicago, IL
2016-2021
Doorman
• Greeted residents and visitors with a kind and helpful attitude.
• Respected the privacy and preferences of each residentand guest.
• Utilized excellentsurveillance skills to ensuresecurityand safety for residents.
PTI Inc. Chicago, IL
2011-2015
Professional Transporter
• Provided transportation throughout numerous destinations for railroad employees of Amtrak, Norfolk Southern, CSX, BNSF.
• Created and updated vehicle maintenance logs.
• Verified shipping carts to ensure product accuracy. Edgewater Beach Apartments Chicago, IL
2008-2010
Relief Doorman
• Professionally greeted tenants and visitors upon entering and exiting the building.
• Processedmail in and outvia UPS,Fedex, and other mail couriers.
• Provided relief coverage for full time associatedduring unseen emergencies, vacations, and sick days
• Provided security for all complexvendors
Lyric Opera House Chicago, IL
2002-2010
Stage Door Security
• Provided security for performers, employees and distinguish guest.
• Monitored all access point for possible breach throughout the venue.
• Provided securityfor all private parties and events.
• Accurately monitored individual and crowd behavior to identifyand respond to potential threats and incidents.
Training
• US Marshal Prisoner Detail for Chicago Metropolitan House of Corrections
• 40 Hours GSA Federal Contract Guard Training
• 300 Hours Private Security and Investigation Program
• Department of Professional Regulations Certified PERC
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