Customer Service Cyber Security

James Hayes

Contact Information

Phone: +1-315-***-****

Email: [email address removed]

Location: Glassboro, NJ 08028

Professional Summary

Highly motivated and results-oriented professional with 7+ years of proven success in customer service and sales. Currently serving as a Chat Agent for Bank of America, providing comprehensive support to clients across various banking products and services. Skilled in online banking guidance, dispute resolution, credit card management, and appointment scheduling. Pursuing a degree in Cyber Security to further enhance technical expertise and knowledge of financial security protocols.

Work Experience

Chat Agent

Bank of America - Utica, NY (March 2018 – Present)

oAssist clients with inquiries and transactions related to credit card accounts, checking and savings accounts, payments, transfers, and fees.

oProactively address client concerns, resolve disputes, and provide guidance on online banking processes.

oConsistently exceed performance metrics in customer satisfaction, call resolution, and sales.

oProficient in navigating complex banking systems and utilizing CRM software for effective client interactions.

oUtilize strong communication and problem-solving skills to ensure positive client experiences.

oHandle debit card replacements, schedule appointments, and process claims and disputes.

Education

Currently Pursuing Bachelor's Degree in Cyber Security (August 2020 – Present)

oUtica University - Utica, NY

Associate's Degree in General Studies (August 2008 – June 2012)

oTompkins Cortland Community College - Dryden, NY

Technical Skills

Programming Languages: JavaScript

Software: Microsoft Word, Excel, PowerPoint, Kali Linux

Operating Systems: Microsoft Windows, Linux

Core Competencies

Customer Service & Sales (7+ years experience)

Telemarketing & Recruiting

Computer Science & Networking

Loan Processing & Lending

Technical Support & Troubleshooting

Resilience & Adaptability

Marketing & Communication

Cyber Security Fundamentals (In Progress)

Additional Information

Open to relocating for the right opportunity.

Eager to apply technical skills and customer service expertise in a challenging banking environment.

Keywords for Bank Job Applications:

Banking

Customer Service

Sales

Problem Solving

Financial Services

Online Banking

Credit Card Management

Dispute Resolution

Appointment Scheduling

Technical Support

Cyber Security

Contact this candidate