Data-driven IT troubleshooter with CompTIA A+ Certification and Comp TIA Security+
Education
Lasell University, Newton, MA: 12/2022 Bachelor’s Degree in Cybersecurity
New England Institute of Technology, East Greenwich, RI: 9/2020 Associate’s Degree in Graphic, Multimedia and Web Design
Experience
Lasell University, Newton, MA
IT Help Desk Associate 5/29/2024 ~ Present
●Follow university best practices to set up new hardware
●Update staff computers to maintain security protocols
Lasell Village, Newton, MA
Welcome Desk Associate, Resident Services Associate 2/24/2024 ~ Present
●Responsible for front desk security: greeting and directing visitors
●Support resident services by maintaining accurate records and inventory of packages
●Completed computer projects for Marketing and Human Resources departments
BJ’s Wholesale Club, Franklin, MA
Recovery, and Maintenance 9/24/2021 ~ 8/9/2022
●Fronting merchandise, retrieving carts, and repairing broken displays
Internship
Easy Event Planning, Henderson, NV
Database Management 9/16/2022 ~ 12/18/2022
●Facilitated SEO based on information, statistics, and personal research
●Organized database records on thousands of events
Skills
Python, JSON, HTML, Papyrus
Microsoft Office
Graphic Design
Digital Art
Adobe Suite
Strong problem-solving skills
Strong attention to detail
Excellent writing and verbal skills
Freelance Work
Designed the new MASSCAP logo
Designed welcome event card for Lasell Village
Assisted with tech demonstrations for Ultra Electronics
Craig DelliCarpini
*************@*****.***