IT Help Desk Associate

Data-driven IT troubleshooter with CompTIA A+ Certification and Comp TIA Security+

Education

Lasell University, Newton, MA: 12/2022 Bachelor’s Degree in Cybersecurity

New England Institute of Technology, East Greenwich, RI: 9/2020 Associate’s Degree in Graphic, Multimedia and Web Design

Experience

Lasell University, Newton, MA

IT Help Desk Associate 5/29/2024 ~ Present

●Follow university best practices to set up new hardware

●Update staff computers to maintain security protocols

Lasell Village, Newton, MA

Welcome Desk Associate, Resident Services Associate 2/24/2024 ~ Present

●Responsible for front desk security: greeting and directing visitors

●Support resident services by maintaining accurate records and inventory of packages

●Completed computer projects for Marketing and Human Resources departments

BJ’s Wholesale Club, Franklin, MA

Recovery, and Maintenance 9/24/2021 ~ 8/9/2022

●Fronting merchandise, retrieving carts, and repairing broken displays

Internship

Easy Event Planning, Henderson, NV

Database Management 9/16/2022 ~ 12/18/2022

●Facilitated SEO based on information, statistics, and personal research

●Organized database records on thousands of events

Skills

Python, JSON, HTML, Papyrus

Microsoft Office

Graphic Design

Digital Art

Adobe Suite

Strong problem-solving skills

Strong attention to detail

Excellent writing and verbal skills

Freelance Work

Designed the new MASSCAP logo

Designed welcome event card for Lasell Village

Assisted with tech demonstrations for Ultra Electronics

Craig DelliCarpini

508-***-****

*************@*****.***

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