Customer Service General Manager

ANNETTE GLAZER

Richmond Hill, NY *****

929-***-**** *******************@*****.***

Professional Summary

Customer-oriented General Manager with 20 years of airport retail experience focused on increasing sales and reducing inventory shrinkage. Adaptive and deadline-oriented with capacity to execute and complete multiple stores in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering branding expertise and customer service. Proven track record of turning around poor performing businesses to successfully increase bottom line profit along with direct responsibility for P&L. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Advanced in Microsoft Applications (Excel, Word, PowerPoint, & Outlook), Social Networking

Leadership skills

Recruiting and hiring

Strategic Planning

Resourcing New Product

Buying and Replenishment

Customer Service

Training and coaching

Work History

05/2019 to 03/2024

District Manager

Stellar Partners – JFK, LGA and EWR Airports

Responsible for driving sales and profit by ensuring Team members are the priority in stores.

Lead train, hire, coach and develop Managers for variety of store concepts/News & Gifts/Tumi/Briggs & Riley/Swarovski/Kiehl’s/Beekman 1802/Mac/Patricia Nash.

Liaison between four airport terminal landlords and corporate offices

Build and maintain business relationships with multi store concepts and Vendors, Corporate team, Executives and Airport Operations team to increase organization profitability and ensure smooth operation throughout all locations.

Heavily involved in opening new store locations within the company, ensuring products ordered, vendor involvement/training of staff with following airport expectations/security TSA guidelines.

Supervised various locations, enforcing high-quality standards of operation.

Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.

Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.

03/2012 to 05/2019

General Manager

PGC Pacific Gateway Concessions – JFK, LGA and EWR Airports

Increased profits by 30% within one year through restructure of business line

Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

Managed Multi -unit store brands: Kiehl's, Tumi, Altitude, Swarovski, Where Traveler, News Stand and Bluwire

Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.

Education

Bachelor of Arts: Fine Arts, University of South Florida, Tampa Florida

Certifications

OSHA General Industry Safety and Health

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