Community Manager Property
Resume:
KAYSI HIGGINS, NALP
Objectives
Energetic, results-driven leader with excellent analytical, interpersonal and problem-solving skills. An insightful decision-maker who makes the right judgments and changes the consensus to achieve high-quality results. Expertly attuned to market conditions, pricing, and trends with a focus on methodologies to enhance property performance. EXPERIENCE
COMMUNITY MANAGER, KNIGHTVEST RESIDENTIAL / RADIANCE LIVING, HOUSTON, TX JULY 2023- PRESENT
- Highland Apartments- 216 Units
● Responsible for the development, evaluation of continuous improvement and mentorship of the onsite employees
● Developed and managed a comprehensive operational budget, maintaining a 95% occupancy rate.
● Ensured timely completion of Make Readies and coordinated repairs.
● Assisted the Regional Manager in planning and executing renovation projects for both interiors and exteriors.
● Supervised staff members, achieving a 90% renewal rate with delinquency below 1%.
● Payroll, Accounts Payable and Receivables
ASSISTANT COMMUNITY MANAGER, KNIGHTVEST RESIDENTIAL, HOUSTON, TX APRIL 2022- JULY 2023
- Domain Memorial Luxury Rental Townhomes- 313 Units
● Reduced $180K delinquency by 19% within five months.
● Assisted in supervising a staff of 5 members.
● Successfully negotiated lease renewals with 5% increases.
● Managed payable invoices, inspected property conditions, and coordinated maintenance activities.
● Responsible for preparing weekly and monthly reports.
● Maintained 93% occupancy or above.
● Facilitate positive relationships with clients, employees, vendors and management. Contact Information:
************@*****.***
MID-RISE LEASE UP ASSISTANT PROPERTY MANAGER, FORE PROPERTIES, HOUSTON, TX MARCH 2019- MARCH 2022
- Azure Apartments (Mid-Rise)- 190 Units
● Achieved a 68% close rate on tour prospects during lease-up.
● Reached 96% stabilization within five months.
● Managed payables and receivables, ensuring proper bookkeeping and accounting.
● Conducted property inspections and coordinated maintenance activities.
● Responsible for preparing various daily, weekly, and monthly reports.
● Prepared Community for Sale.
● Maintained delinquency less than 1%.
MID-RISE ASSISTANT PROPERTY MANAGER, RPM, HOUSTON, TX MARCH 2017- FEBRUARY 2019
- Muse at Museum District (Mid-Rise) - 289 Units
● Achieved 92% occupancy within three months of takeover..
● Assisted other properties during understaffing and takeovers once we were stabilized.
● Negotiated pricing for building utilities and vendor contracts.
● Held weekly meetings to implement leasing and financial goals.
● Developed and managed a training program for new leasing staff.
● Accomplished financial objectives by collecting rent, analyzing variances, and scheduling expenditures.
● Conducted property inspections and coordinated maintenance activities. EDUCATION
HOUSTON APARTMENT ASSOCIATION
NALP Certification
NEW ORLEANS CHARTER SCIENCE AND MATHEMATICS HIGH SCHOOL High School Diploma
SKILLS
Procedure Development Administration Process Improvement Multi-tasking Strength Excellent Communication Skills Sales Marketing Time Management Team Building Yieldstar LRO CRM Yardi Entrata Onesite Budget Management AWARDS
Best Community Collections RPM Muse at Museum District Most Online Payments RPM Muse at Museum District Best Resident Retention RPM Muse at Museum District REFERENCES
Available upon request
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