Customer Service Store Manager

HC

HELEN COLLINS

***********@*****.*** 310-***-**** Hawthorne, CA 90250 WWW: Bold Profile

Results-driven retail management professional determined to exceed company sales goals. Successful with driving sales and people development. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Growing my manager experience into HR or Operations as well. Customer- oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Team leadership and coaching

Maximizing profitability

Relationship building and management

Customer Relations

Excellent customer service skills

Training and development

Merchandising

Bank deposit procedures

Opening and closing procedures

Store displays

Operations

Sales expertise

Shift Scheduling

Promotional planning

Store operations oversight

Operational budgeting

Operations Management

Report Generation

Loss Prevention

Customer Service Management

Supply Ordering

Team Development

Payroll Management

Partnership Building

POS Systems

Competitor Monitoring

Talent Recruitment

Budget Administration

Retail Inventory Management

Employee Scheduling

Employee Training

Training and mentoring

Inventory Oversight

Multitasking and Organization

Team Leadership

Operational Efficiency

Strategic thinker

Work Planning and Prioritization

Sales Strategies

Problem-Solving

Staff Management

Leadership Development

Process Improvements

Flexible Schedule

Operations Oversight

Team Building and Leadership

Product Merchandising

Sales Coaching

Documentation And Reporting

Culture development

Leading Staff Meetings

Budgeting and cost control

Sales professional

Bank and Safe Deposits

MS Office proficient

Security System Monitoring

Employee Terminations

Inventory Control

Hanes Bras N Things Culver City, CA

Store Manager

09/2022 - 06/2024

Delegated assignments to meet coverage needs and maintain store standards Promoted team-oriented culture with common sales, service and productivity goals

Professional Summary

Skills

Experience

Set performance expectations for employees and implemented improvement plans to reach targets

Developed employee strengths to improve engagement and remain competitive

Established customer relationships to generate more business, maintain store profitability and expand brand loyalty

Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses

Recruited, interviewed and hired new employees based on strengths, preparedness and work experience

Manage a team of 6-7 associates. Reported to area manager on a daily and weekly basis.

Coached around selling behaviors. Utilized daily/weekly reports to see results with KPI's.

Office Depot Los Angeles, CA

General Manager

08/2020 - 09/2022

Hiring and training all associates

Scheduling and processing payroll

Visual merchandising

Utilizing daily sales reports to coach on selling behaviors Processing shipments/controlling shrink

Ensuring company trainings are complete

Manage a team of 20-25 associates. Managed 4 depts within the store. Coached associates on KPI results. Utilizing daily/weekly and monthly reports.

Responsible for Omni orders being fulfilled and on time. Conduct daily and weekly meetings with managers and team. Reported to regional regional manager weekly.

Responsible for marketing and building relationships with customers and potential customers for print jobs as well as office set up jobs. Responsible for ensuring P&L budgets and expenses were maintained monthly.

Ted baker Santa Monica, CA

Store Manager

10/2019 - 07/2020

Created work schedules according to sales volume and number of employees

Rotated merchandise and displays to feature new products and promotions

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth

Cooperated with staff and clients to achieve customer service goals and surpass team objectives

Managed, hired and developed top talent to strengthen workflow and productivity

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively

Managed a team of 10 associates.

Report to district sales manager weekly on celebrating wins and working on sales improvements.

Hugo Boss Torrance, CA

Store Manager

01/2019 - 10/2019

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth

Rotated merchandise and displays to feature new products and promotions

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns

Created work schedules according to sales volume and number of employees

Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience

Manage a team of 10 associates.

Bose Corporation Los Angeles, CA

Store Manager

08/2015 - 01/2019

Oversaw, trained and encouraged promoting culture of efficiency and performance

Created work schedules according to sales volume and number of employees

Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns

Managed, hired and developed top talent to strengthen workflow and productivity

Managed a team of 7 associates.

Lucky Brand Sherman oaks, CA

Store manager

03/2014 - 08/2015

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth

Created work schedules according to sales volume and number of employees

Rotated merchandise and displays to feature new products and promotions

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

Cooperated with staff and clients to achieve customer service goals and surpass team objectives

Sunglass Hut Los Angeles, CA

Regional Sales Trainer

03/2010 - 03/2014

Recruited and developed store managers and employees for 18 stores. Managed home store as well.

Performed payroll responsibilities every week by correcting any variances and scheduling conflicts

Reduced customer service complaints by coaching managers and associates delivering the guest experience and engaging with customers Conducting store visits weekly doing store audits and training. Supporting district with store openings and quarterly inventories. Conduct weekly conference calls.

Hamilton high school Los Angeles, CA

High School Diploma

Education

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