Digital Marketing Customer Service

KANDEL SIMS

SUMMARY

Inventive and industrious All Type Marketing Professional with 34 years of

industry experience. Expertise in digital marketing and new media and excellent grasp of SEO practices. Demonstrated history of capturing new markets through the development of innovative and well-researched market strategies.

EXPERIENCE

Marketer, Appointment Setting

Tri-State Envirmental Springfield, MO January 2000 - Current Scheduled and confirmed appointments.

Provided exceptional customer service through effective telephone communication and follow-ups.

Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Answered telephones and directed calls to appropriate staff members. Maintained daily calendars, set appointments with clients and planned daily office events.

Processed payments and updated accounts to reflect balance changes. Maintained customer records with timely and accurate database updates.

Took information from potential customers to assess needs. Made phone calls and sent emails to establish leads. Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel. Managed more than [Number] incoming calls per day. Contacted previous and potential clients to offer services and products to suit needs.

Managed large volumes of daily outgoing calls while adhering to predetermined quotas.

Performed research to analyze customer behavior, purchasing habits, trends and preferences.

Implemented new recordkeeping and documenting systems to improve organization and traceability.

Drove sales objective by applying strong product and service knowledge on outgoing sales calls.'

Summarized and collected sales data to prepare [Number] weekly marketing reports.

Converted [Number]% of leads to sales.

SKILLS

Computer Skills

Clear Communication

Natural Script Reading

Positive Attitude

EDUCATION

AND TRAINING

Some College (No Degree)

Data Processing

Phillips Jr College, Springfield,MO

CONTACT

417-***-****

*********@*******.***

Springfield, MO 65804

PETS,SINGING & CROCHETING.

Hello I have four Dogs -3 female & 1 boy & a lil Tabby Cat.- I have a professional karaoke

machine so i sing every day just about.-i love to crochet throws for loved ones that are really pretty.

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