Customer Service Representative

Jennifer Naumann

*** ***** ******* ****** ********, CO 80537 970-***-**** ************@*****.*** CAREER PROFILE

Customer service oriented professional backed by 8+ years of combined medical administrative support, managerial and healthcare industry experience. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

Microsoft Word, Excel, and PowerPoint; Typing Speed: 44 WPM.

Strong written, verbal, and interpersonal skills for effective communication and documentation. KEY QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers Medical Billing Medical Office Medical Administrative Patient Registration Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology Medical Records Management Billing Specialist HIPAA Compliance RELEVANT PROFESSIONAL EXPERIENCE

Mile High Health Alliance, Denver, CO 04/2019 - 05/2019 Front Office Medical Receptionist

Managed the flow of information in the medical facility.

Answered inbound calls, checked patients in and out, updated demographics via Open EMR and scheduled appointments.

Documented patient vital signs such as blood pressure, height, weight, temperature, pulse and respirations.

Processed insurance billing while maintaining high levels of customer confidentiality. Signia Marketing, Greeley, CO 01/2015 - 01/2017

Clerical / Customer Service Representative

Answered inbound phone calls, filed documents, and completed data entry.

Assisted clients with completing applications.

Organized paperwork, sorted through paychecks, and disbursed them to employees. Burger King, Greeley, CO 07/2007 - 11/2015

KFC, Greeley, CO 10/2010 - 12/2014

Shift Manager / Customer Service Associate

Led team during each shift, trained team members, and reinforced food safety and safe working procedures.

Established and maintained effective working relationships with employees.

Executed company policies and procedures, and monitored inventory levels.

Identified problems, initiated corrective action, and maintained fast and accurate service. New Town Nursing Home, New Town, ND 06/1993 - 08/2000 Certified Nursing Assistant

Maintained accurate records of resident care, condition, progress, and concerns.

Responded appropriately to the physical, emotional, and developmental needs of the residents.

Assisted residents with activities of daily living.

Promoted positive relationships with patients, families, management, and staff. ADDITIONAL PROFESSIONAL EXPERIENCE

Four Bears Casino and Lodge, New Town, ND 01/1996 - 12/2006 Cashier / Customer Service Representative

Provided top-notch guest service related to customer cash transactions.

Participated in efficient operation of the casino cage.

Safeguarded and maintained cash drawer, redeemed casino chips, and cashed checks and slot tickets. Union Colony Protective Services, Kersey, CO 01/2022-02/2024 Security Guard / Dispatcher

Secured businesses, apartment complexes by doing exterior and interior foot patrols. Jennifer Naumann (Cont.)

Participated in fire watch.

Kept logs on each patrol.

When dispatching kept logs on each guard, kept track of mileage and fuel levels, submitted hours, answered multiple phone lines and radio.

VOLUNTEER EXPERIENCE

Lam Ministries, Greeley, CO 06/2016 - Present

Volunteer

Prepare lunches, make coffee, pour juice, set up condiment tables, and serve meals to the needy. Salvation Army, Greeley, CO 04/2004 - Present

Volunteer

Assist with store layout to attract customers including window displays and merchandise displays.

Contribute to the control of inventory by retrieving, sorting, and pricing as per directions. EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Office and Billing Specialist, 2018

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