Customer Service Personal Lines

CATHERINE JOY HERCUS

604-***-**** (c)

************@*****.*** (email)

Skills:

Office 365, Writing, Editing, Proofreading, Training, Customer Service, Administration, Supervising employees

Education:

Bachelor of Applied Arts (Journalism) 1984, Ryerson University

Canadian Investment Funds Course 1987

Fundamentals of Insurance Course and AutoPlan Essentials 2003

CAIB 1 2005

Employment:

January 1997 to present

Owner, Writer/Editor, The Write Stuff

Published in The Northern Miner, Canadian Mining Journal, CIM magazine, Vancouver Guardian, Fraser Valley News Network and ICBC broker newsletter

Writing corporate blogs for plumbing, heating and insurance industries

Created sales emails and resumes

August 2021 to present

Senior Technical Writer, Sepro Mineral Systems Corp.

Writing and editing mining equipment manuals

Creating technical service and overview documents

Writing corporate blogs for marketing department

Researching eLearning software for implementing internal and external eLearning sales training

November 2020 to August 2021

Insurance Advisor, Insure BC

Processed personal lines new business, endorsements, and renewals

Processed ICBC batch, monthly inventory reconciliation, ordered ICBC supplies

Supervised two part time employees

March 2017 to August 2020

eLearning Specialist, Westland Insurance

Researched, wrote, edited, and uploaded eLearning course content

Created technical job aids and manuals

Administered learning management system

Troubleshooted learning management system technical issues for 1400 employees

Supervised two employees

July 2015 to March 2017

Insurance Advisor and Intermediate Underwriter, Westland Insurance

Processed personal lines new business, endorsements and renewals

Issued ICBC, private automobile, marine, special event, and storage insurance

Marine and special event specialist in the office

Underwrote tenant, condo and homeowners insurance

September 2003 to July 2015

Insurance Agent, Ben Jones Insurance, Fox Insurance, GNK Insurance, Dunbar Insurance

Processed personal lines new business, endorsements and renewals

Issued ICBC, private automobile, marine, travel, special event, and storage insurance

Marine and special event specialist in the office

Trained and supervised new employees

September 1996 to November 2000

Division Chair Secretary, Langara College, Vancouver

Organized external advisory committee meetings

Took and distributed committee minutes and material

Handled student and staff inquiries

Administration including processing expense reports

January 1994 to October 1995

Secretary, Montreal Trust, Vancouver

Coordinated broker manual

Organized external broker special events

Coordinated internal training sessions

November 1989 to June 1990

Marketing Manager, Fairmount Books, Toronto

Writing, layout and production of monthly book catalogue

Wrote book descriptions

Part time positions:

September 1982 to May 1984

Newsletter editor, Ryerson University student association, Toronto

Researching, interviewing, writing articles, and copyediting

June to August 1981

Intern, Books in Canada Magazine, Toronto

Handled magazine subscriptions

Copy edited a magazine article

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