Customer Service Representative

KALED ATCHABAO

Raleigh, NC ***** • 336-***-**** • *********@********.***

EDUCATION

Bachelors of Arts, Community Justice, Guilford College, May 2019

Wells Fargo auto loan Sep 2021 - present

●Current role as an Associate customer service representative. Took part in a special project in the containment department from May to April

Aqua America Dec 2020 - Sep 2021

●Worked as a representative by assisting customers with Bill explanation, account maintenance, sending dispatch, scheduling appointments and processing payments.

RSVP communication representative August 2019 - June 2021

●French Technical Support Customer Service Representatives (CSRs) provided first-level technical support via phone, chat or email for issues related to smoke alarms, carbon dioxide detectors, and fire extinguishers, including troubleshooting, diagnosis, tracking and resolution.

Bonner Center for Community Service and Learning at Guilford college.

Bonner & community Scholar

August 2015- May 2019

●Tutored ESL students

●Led cultural competency trainings for volunteers working with ESL students in community site

●Created college awareness among immigrant and refugee youth through special events at the college

●Participated in reconstruction projects in Elizabeth City, NC

●Site coordinator at Pathways center.

●Congress Rep. for the Bonner Center at Guilford College.

● Summer Intern for the Bonner Center at Guilford College.

Students For Education Reform action network, Charlotte, NC May 2017 - July 2017

Intern and a fellow member

Camp Daniel Boone, NC Staff. May 2016-July 2016

●Served as a member of the camp program staff

●Led cultural competency trainings for staff and campers Performed a range of activities during the summer, from working with youth on sporting activities.

REFERENCES

Antoinette Hardison. Customer Service Representative Manager, Wells Fargo Auto Loan 910-***-**** **********.********@**********.***

Tina Valentines RSVP Communication supervisor 336-***-**** **********@********.***

Deborah Shaw

Former Director, Quaker Leadership Scholars Program, Assistant Director, Friends Center Guilford College 336-***-**** *****@********.***

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