Customer Service Representative

Christian Deasy

214-***-**** *****.**@*****.*** Addison, TX 75001

SUMMARY

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Customer Service

Communication

Problem Resolution

Calm Under Pressure

Microsoft Word

Cultural Awareness

Written Communication

Written and Verbal Communication

Data Entry

Relationship Building

Problem-Solving

Decision-Making

Task Prioritization

Analytical and Critical Thinking

Supervision and Leadership

Time Management

EXPERIENCE

Payroll Clerk, Tenet Healthcare Corporation, August 1998-November 2022

Addison, TX

Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

Protected payroll operations and maintained employee confidence by keeping information private.

Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.

Secured personal and payroll information in compliance with federal regulations.

Liaised with departments to maintain information in payroll and time and attendance systems.

Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.

Coordinated child support deductions and distributed wage assignments.

Voided checks and issued stop payment orders to correct payroll discrepancies.

Implemented payroll reconciliation tools to improve report accuracy.

Responded to employee inquiries regarding payroll and timekeeping.

Prepared and balanced end-of-period reports and reconciled payroll issues.

Verified past employment of candidate hires.

EDUCATION AND TRAINING

High School Diploma

W.T. White, Dallas, TX May 1986

Some College (No Degree)

Brookhaven College, Dallas TX

ACCOMPLISHMENTS

Consistently maintained high customer satisfaction ratings.

Improved delivery of Manual Checks for Payroll Facilities by ordering them in a timely fashion and sending them out next day delivered via Federal Express realizing overall increase in customer satisfaction and cost efficiency for outstanding performance and team contributions.

ADDITIONAL INFORMATION

Hard working and will adapt to new systems and technology in the workplace.

Have good people skills and can communicate with them professionally and sociably in or outside the workplace.

Have excellent knowledge on dealing with direct deposit issues, and handling stop payments, direct deposit reversals/deletions.

Have been responsible for sending out EFT Direct Deposit Wires and Funding on Child Support deductions, Employee Care Fund, and for contributions for the company’s PAC Fund.

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