Customer Service Project Management

AM

ANA MARTINS

*********@*****.*** 617-***-**** Pawtucket, RI 02860

Highly ambitious, with a background in management in the restaurant industry, management experience and interpersonal skills.

Experienced managers with excellent client and project management skills. Strong communication skills, excellent at multitasking and working under pressure. A few years of experience including restaraunts, customer service, human resource management. Motivated Kitchen Hand consistently lifts heavy loads, stands for long periods and handles various cleaning tasks. Valuable and committed individual with strong understanding of food safety measures. Dependable, on-time and dedicated to good performance.

Diligent professional with experience keeping dishes and utensils clean and organized for customer use. Expert at maximizing safety and team efficiency by applying hard work and attention to detail. Well-organized and focused with good time management and multitasking abilities.

Plating and presentation

Order Accuracy

Kitchen Equipment Operation

Supply Restocking

Ingredient Preparation

Stock Rotation

I'm a quick learner

Change Management

Extremely organized

Good leadership and teamwork skills

Good communication skills

agility

khalis Kitchen Brockton, MA

Kitchen Helper

11/2023 - 05/2024

Received incoming food shipments, verifying quantities against invoices. Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.

Unloaded deliveries of food and supplies.

Monitored food temperature during storage and preparation to adhere to food safety standards.

Transported trash to dumpster, properly disposing of expired food items. Maintained order and cleanliness of work areas to conform with health codes.

Specialty commerce corporation West

Bridgewater, MA

Machine Operator

04/2022 - 11/2023

Load raw materials into machines according to specified measurements. Troubleshoot malfunctions in equipment or processes. Ensure that safety guidelines are followed at all times while operating machinery.

Read blueprints and job orders to determine product specifications and tooling instructions.

Unload finished products from machines onto conveyors or other transport systems.

Comply with company policies regarding quality control procedures. Summary

Skills

Experience

Alpha Chemical Stoughton, MA

Machine Operator

11/2021 - 04/2022

Read blueprints and job orders to determine product specifications and tooling instructions.

Unload finished products from machines onto conveyors or other transport systems.

Comply with company policies regarding quality control procedures. Zenith Brunch & coocktail Portugal

Head Chef

04/2020 - 11/2021

Resolved conflicts between kitchen staff members in a professional manner. Ensured compliance with health department regulations regarding hygiene and sanitation practices.

Coordinated with suppliers to negotiate favorable prices on bulk purchases of food items.

Conducted daily line-checks of all products used in meal preparation for freshness and quality assurance.

Created weekly work schedules for kitchen personnel based on anticipated business volume.

Organized special events such as banquets or catering services when required.

Established portion control guidelines to reduce waste and maximize profits.

Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.

Zenith Brunch & Coocktail Portugal

Sous Chef

05/2019 - 04/2020

Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management. Ensured food preparation and presentation met high standards of quality and sanitation.

Enforced portion control guidelines to minimize costs associated with overproduction.

Zenith Brunch & Coocktail

Production Manager

01/2018 - 05/2019

Established clear communication channels between management and staff members.

Resolved conflicts among personnel within the department when necessary.

Supervised maintenance activities for manufacturing machines and equipment.

Zenith Brunch & Coocktail Portugal

Kitchen Helper

01/2017 - 01/2018

Posto 94 Portugal

Kitchen Helper

08/2016 - 01/2017

Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.

Posto 94 Matosinhos., Matosinhos

Cleaning Officer

02/2016 - 07/2016

Istambul Donner kebab Porto, Portugal

Customer Service

02/2015 - 11/2015

Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.

Terreirinho Restaurant Porto, Portugal

Kitchen Helper

11/2014 - 02/2015

Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.

Educational Complex Cape Verde

High School Diploma

05/2014

University Law Portugal

Some College (No Degree)

Marques Vale De Flor Praia Cape Verde

Some College (No Degree) in Training in Entrepreneurship And Small Business Portuguese:

Professional

English:

Elementary

Spanish:

Elementary

French:

Elementary

criolo:

Professional

Education and Training

Languages

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