Customer Service Class A

Jennifer Abalo

*** ***** ***., ***** **********, NJ 07080 908-***-**** *************@*******.***

PROFESSIONAL SUMMARY

Conscientious team player accustomed to working with minimal supervision and committed to excellence. Quick learner who is able to anticipate/prioritize the needs of the organization as well as constituents. Seeking a supervisory position in public service where my customer service, communication and conflict resolution skills can be utilized.

SPECIAL SKILLS

•Class A CDL License

•Route Planning/Coordination

•Report Preparation (i.e. Incident Reports)

•Records Maintenance (i.e. Fuel Logs)

•Complaint Resolution

•Supervisory Experience

WORK HISTORY

GROUNDSKEEPER/RECYCLER 2022 – Present

BOROUGH OF SOUTH PLAINFIELD South Plainfield

•Assist residents with trash and recycling drop offs, sorting debris into appropriate containers

•Utilize power equipment and hand tools, as needed

•Anticipate the needs of the department

•Shadowed the previous supervisor (Jay) while he operated the front end loader, obtaining basic machinery knowledge

•Maintain landscape

•Coordinate schedule for employees

•Cover part-time employees responsibilities during their lunch periods, to continue work flow

•Order bins for vendors

•Purchase tools from Vail's hardware store

•Maintain the files and records for the recycle center

•Issue work tickets for employees

SHUTTLE DRIVER 2017 - 2019

HILLANDALE FARMS Gettysburg, PA

•Long Distance Driver with 25+ years of experience transporting cargo and oversized shipments +/-390 miles per day.

•Planned routes and minimized delays by making proactive adjustments to routes in order to account for changing traffic and weather conditions using GPS technology.

YARD JOCKEY 2016 - 2017

Dr Pepper Snapple Group (DPSG) Avenel, NJ

•Supervised team of 5 Yard Jockeys to ensure Drivers followed all rules and completed all work assignments.

•Responsible for verifying trailer location and assigning drivers (30+ trailers).

•Inspected and documented vehicle condition (tires, brakes and safety equipment) prior to dispatching for purposes of systems maintenance.

•Completed timely Primary Secondary Tertiary Reports (PST).

•Assisted drivers with inquiries regarding cargo.

RAMP TRANSPORT DRIVER 1992 - 2016

FedEx Newark, NJ

•Moved cargo between bays for distribution to drivers and delivery to customers.

•Maintained telephone/radio contact with supervisor for delivery instructions.

•Completed regular safety and maintenance inspections (before, during and after trips), as well as basic equipment repairs to ensure peak performance of vehicle.

•Communicated with Dispatch in the event of late deliveries due to adverse traffic or weather conditions in order to reduce customer inquiry calls.

EDUCATION

High School Diploma 06/1991

Linden High School, Linden, NJ

(Attended Union Catholic High School from September 1987 - September 1990)

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