Sofia Morales
**** **** *** ** ******,Fl 34117 • 305-***-**** •
***********@*****.***
Professional Summary
Customer service-oriented while focusing on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help the facilities operate and run smoothly. As well as obtaining a position as a bilingual co worker where my skills will be effectively utilized to the fullest potential.
Work Experience
Front Desk For 3 Years Dental Assistant 6 Months
Rural Health Network of Monroe
County
- Front Desk For The Three Years
Customer Service, Answering phones and directing calls to appropriate staff, Collecting payments. Schedule and confirming patient appointments.
Checking insurance eligibility.
Entering patient demographics in the patient’s chart. Providing support for staff and information to public. Translation if needed in the office. Utilized Excel for record keeping familiar with Word and Office 365. Assisted with invoices and billing issues if needed. Send prior authorizations to dental insurances.
Understanding the HIPAA Rules and Regulations. Medical and Dental Terminology as well as billing and coding.
- Dental Assistant Trainee For The Six Months
• Greeted and seated up to 15 patients per day in a timely manner but with no sense
of being rushed.
•Set up trays according to patient needs and plans, and the SM
2015 - 2019
dentists preference: Assisted the dentist using. 4-handed dentistry methods.
• Discussed treatment plans with patients and answered any questions
conscientiously followed best practices for packaging and sterilizing instrument’s.
• Preformed dental cleanings for kids 9 and under.
•Conducted routine x-rays.
References
• Samantha Russo 239-***-**** • Sabino Jimenez 305-***-****
• Cindy Cruz 239-***-**** • Suzelle Jimenez 305-***-**** Education
Golden Gate High-school
High-School Diploma
Skills
Customer Service
Fast Learner
Creativity
Focused
Problem Solving
Determination