Project Management Customer Service
Resume:
MUINAT ALAYA
Project Management Professional
Staten Island, NY, US
****************@*****.***
SKILLS
Agile, Scrum
Cross-functional Team
Collaboration
SUMMARY
A result driven Project Management Professional with a strong background in Agile methodologies and cross-functional team collaboration. Adept at developing and implementing detailed project plans, managing resources, and mitigating risks to ensure project success. Proven track record of achieving and exceeding project goals, enhancing operational efficiency, and consistently delivering high-quality results. Skilled in Agile and Waterfall methodologies, with a PMP certification, and a strong ability to communicate effectively with stakeholders at all levels.
Recognized for strategic thinking, problem-solving, and the ability to foster a collaborative and motivating team environment. Seeking to bring my expertise to a dynamic organization to drive project success and contribute to overall business growth
WORK EXPERIENCE
Strong Sense Of
Ownership
Time Management
FINANCE/JOB OPPORTUNITY SPECIALIST (NYC HRA)
(December 2020 to Date)
• Fully accountable for managing statement vendor billing/credit files in compliance policies and procedures while regularly following up with internal personnel and vendors to share pertinent information and presenting detailed audit reports to management to guide key business decisions.
• Provide direct assistance to facilitate fiscal month end/year- end closing procedures.
• Assist with preparation of all year-end 1099 reporting.
• Assist with processing of invoices/Bill.
• Making decision in accordance with agency policies/ procedures and federal/state regulations.
• Providing support for the Homeless as per rent Issue and other benefit.
• Issuing rent security and moving allowance as to prevent client from been homeless.
• Providing economic support and employment related services to persons in need.
• Dealing with congregate on different level to acquire their benefit.
• Providing Cash assistant, Medicaid and Food Stamp for people in need.
• Providing Shelter allowance to support client with their rent.
• To promote individual and family self-sufficiency. CUSTOMER INFORMATION REPRESENTATIVE (NYC Dept of
Education) (May 2017 - November 2020)
• Provide customer service utilizing computer databases and information technology to access information required for responses and overseeing customer service work; record, track, respond to, and resolve telephone, email and/or walk-in inquiries.
• In an agency customer service center, agency help desk, or other agency customer service unit; provide information, record, complaints and requests, and conduct research to resolve problems; forward unresolved matters to appropriate staff and offices for further action.
• Enter customer information and inquiries into a computer tracking system.
• Perform related clerical administrative tasks and computer support work.
PROJECT COORDINATOR NYC Department of Information & Technology) (Jan 2011 – May 2017)
• Responsible for timeline, contracts, quarterly and monthly reporting for both connected foundation and connected learning and connected communities
• Responsible for information gathering, report verification form the partners
• Site visitation to view the project been approved by DoITT to the partners.
• Responsible for the timely tracking of all programs, work with DoITT budget to ensure all invoices budget modifications and fiscal elements are verified, correct and tracked for ongoing project needs as well as quarterly and annual reporting.
• In charge of executing the responsibilities DOITT holds as a prime recipient of two federal grants
• Responsible for creating and sending out monthly memo to partners (this memo should include all reports, meetings, that partners are expected to complete or submit for that month)
• Recording and saving all documents submitted by partners on the share drive
• Organizing and reviewing materials needed to submit federal reports on a quarterly basis
• Schedule meetings to discuss project plans, budget, and center details with partners
• Ensure partners are meeting project plan deadlines
• Touching base with BTOP team weekly to brief them on status of both program (Connected Communities and Connected
Foundation)
• Responsible for backup on Connected Learning, should additional help be needed
GOLDMAN SACHS
(01/2007 - 01/2011)
COMPLIANCE OFFICER / PROJECT COORDINATOR
• Monitor, support, troubleshoot software, hardware and network onsite.
• Installation and Maintain hardware and software such as Applications, Scanners, BatchClass and Printers.
• Support Approximately 40 team members’ onsite via email, telephone and walk in, in 3 different locations New York, New Jersey and Salt Lake City.
• Prepping, re assembling, saving of indexed and scanned documents for client use.
• Reviewing invoices and verifying it is not previously billed, analyze legal documents and enter client database.
• Produce monthly reports and month-end closing.
• Process invoices for payment.
• Communicate with purchasing dept and project manager team.
• Respond to inquiries from vendors and internal clients.
• Research and resolve invoicing discrepancies and issues.
• Plan forward actions with clients for upcoming projects.
• Manage of corporate records with respect to creation, maintenance, use and disposition of records in order to achieve adequate and proper documentation of the policies and transactions of the firm.
• Ensuring quality assurance (QA) on all the documents and archived for future retrieval.
• Also use on-base, Kofax software for storage of documents and information disseminations.
• Logging of all jobs on DMG for time and record purposes.
• Inform manager of pertinent information.
• Examination and indexing of Accounting Services Documentation.
• Assist in training new hires.
EDUCATION
College of Staten Island (Masters in Computer Science) Federal University of Technology, Minna, Nigeria
BSc Mathematics and Computer Science
College of Staten Island (Microsoft Office Skills Certificate) American Computer Training (A+ and Network+)
TECHNICAL SKILLS:
Programming Languages: C++ (beginner)
Operating system: Windows XP, Windows 2000, UNIX (beginner) Software Packages: OCR, Kofax (Ascent capture, Batch class), Disk drives, Printers, CD Drives, SAP, Workday
Other Skills: MS-Word, Excel, Access, PowerPoint, MS-Project, Adobe Acrobat and Computer Networking.
CERTIFICATION
Project Management Professional (PMP)(PMI)
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