Customer Service Maintenance Worker
Resume:
Muhammad Haroon
Sacramento, CA *****
************@*****.***
• Performance -driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales.Proactive,well-organized sales leader successful at meeting and exceeding targets with strategic approaches.Skilled lead generator, product demonstrator and problem-solver.
• Reliable housekeeping professional with skills in communication, problem-solving, and negotiation.
• Meticulous professional housekeeper and maintenance worker adept at organizing, arranging, and cleaning public spaces to provide guests with pristine an. Authorized to work in the US for any employer
Work Experience
Paraprofessional
ProCare Therapy - Sacramento, CA
December 2023 to Present
• Prepare the classroom to promote a healthy and safe learning environment
• Engage with children to enhance and encourage learning
• Assist the teacher in modifying materials to meet the specific needs of a child
• Provide basic caregiving duties, support, and encouragement in all aspects of development
• Assist with other personal or physical care assistance
• Take necessary precautions to protect students
• Monitor the classroom and minimize distractions and disruptions
• Perform other duties as assigned
Security Officer
Bravo Security Services` - Sacramento, CA
January 2022 to Present
• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
• Obtain help by sounding alarms.
• Control traffic by directing drivers.
• Maintain environment by monitoring and setting building and equipment controls
• Maintain organization's stability and reputation by complying with legal requirements.
• Contribute to security team effort by accomplishing related results as needed
• Ensure the security, safety, and well-being of all personnel, visitors, and the premises
• Provide excellent customer service
• Adhere to all company service and operating standards
• Remain in compliance with local, state, and federal regulations
• Respond to emergency situations to provide necessary assistance to employees and customers
• Protect the company's assets relative to theft, assault, fire, and other safety issues.
• Report suspicious activity, criminal behavior, and security breaches.
• Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control.
• Respond immediately to distress calls, panic alarms, and emergency calls for disorderly conduct, disruptive persons, and incidents swiftly and appropriately
• Maintain the company’s reputation with professionalism and legal compliance
• Collaborate with other security officers for effective protection and coverage.
• Patrol property on foot, securing personnel, assets, buildings, gates, and fence perimeter are secure in all weather conditions.
• Control and monitor surveillance equipment, and perform building and equipment inspections. Cashier/Cook/Customer Service
Wendy's - Elk Grove, CA
April 2022 to May 2024
• Receive payment by cash, credit cards, voucher,or automatic debits.
• Assist customer by providing information,and resolving their complaints.
• Count money in cash drawers at the beginning of shifts to ensure that amount are correct and that there is adequate change.
• Greet customers entering establishment.
• Clean,stock,and restock workstation and display cases.
• Serves orders to customers at window.
• Scrub and polish counter,steam tables,and other equipment,and clean glasses,dishes,and fountain equipment.
• Serves food, beverage,or dessert to customers in such settings as take-out counters of restaurants or lunchroom, business.
• Customers orders and write ordered items on tickets, giving tickets stubs to customers when needed to identify filled orders.
• Wrap menu items such as sandwiches,hot entrees,and desserts for serving or for takeout.
• Prepare bills for food,using cash registers, calculators,or adding machines,and accept payment or make a change.
• Delivery order to kitchens,and pick up and serve food when it is ready.Add relishes and gamishes to food orders, according to instructions.
• Serves salads, vegetables,meat,bread,and cocktails,ladle soups and sauces,portion desserts,and fill beverage cups and glasses.
• Assisted other team members to achieve goals.
• Took orders, prepared meals and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas as needed.
• Supported great dining and meal experiences for guests.
• Collaborated with team members to complete orders.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Prepared salads, soups and sandwiches for customers.
• Backed up servers by setting up trays and completing some food deliveries.
• Completed frozen drinks and desserts for customers, including milkshakes and ice cream.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts. Gas Station Attendant/Cashier
Arco AM-PM - Sacramento, CA
September 2022 to December 2023
• Maintain store in neat and organized fashion.
• Observe cars gas pumps and ensure theft attempts are documented.
• Upsell customers on drink and snack items.
• Dispense lottery tickets and low-value winnings.
• Train new clerks on proper procedures.
• Consistently exceed sales goals.
• Won Employee of the Month three times for excellent performance.
• Set up special promotional displays to move merchandise.
• Rotated window signage as needed.
• Kept store neat and clean at all times.
• Received new merchandise and stocked shelves rotating appropriately.
• Checked stock for expirations and removed old items.
• Restocked shelves and requested new merchandise.
• Helped customers select merchandise.
• Reviewed schedule and stock procedure and suggested improvements. Caregiver
Senior helpers - Sacramento, CA
April 2022 to August 2023
• Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
• Allows and encourages residents to do as much of their own care as possible.
• Serves meals to residents in the dining room or apartments and many assist in preparing meals following preplanned menus.
• Encourages residents to eat a proper diet and take adequate fluids while respecting the residents right to free choice and records and reports changes in resident eating habits to the supervisor.
• Initiated and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents.
• Maintains residents `records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable,leisure activities, incidents,and observations; reports any changes in residents physical condition and/or behavior,and visitors; observes and repot the health and emotional condition of each resident;and promptly reports all changes to the supervisor.
• Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication;follows physician orders and state laws to administer medications to residents who cannot self-administer their medications;and exhibits understanding of and follows medication poliiand procedures.
• Maintains a clean,safe,and orderly environment for the residents; performs general housekeeping;and follows cleaning schedules for resident laundry, bedroom, dinning area, living space, bathroom, kitchen,and other area.
•
Housekeeping
Private - Sacramento, CA
April 2022 to July 2023
• Travel to client'homes with teams of other employees to complete cleanings.
• Complete general cleans of clients'homes, including dusting, windows cleaning and tidying clutter.
• Work with fellow maids to complete larger projects,such as multi-family homes or apartment complexs.
• Maintain housekeeping supplies by ensuring all vacuums are functional and restocking cleaners,sponges and towels.
• Perform special requests when clients ask,such as carpet cleaning or silver polishing.
• Performed basic cleaning in residents rooms each day,such as sanitizing surfaces and removing trash.
• Gathered laundry from residents 'rooms to wash and return when Clean, including linens and clothes.
• Inspected common areas,such as the lobby, sitting areas and elevators,each day to identify potential hazard or messes.
• Completed general housekeeping like changing the bed linens and removing trash from rooms after guests leave.
• Reported directly to the housekeeping manager to receive new additional tasks each day,like helping to deep clean the carpets.
• Responding to guest requests for more towels,linens and mini bar items.
• Responsible for maintaining cleanliness all around the hospital environment.
• Cleaned and disinfectant washroom and bedroom organized and restocked room supplies ensured confidentiality.
• Performed routine cleaning duties on a daily basis.
• Remove soiled and contaminated dressings and supplies. Line Cook/Prep Cook
BJ'S Restaurant & Brewhouse - Lahore
December 2016 to February 2022
Cooks food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards. Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage. Cleans and sanitizes cooking surfaces at the end of the shift. Teacher Aide
Through school District - Pakpattan,Punjab
January 2010 to February 2022
• help teachers prepare lesson materials.
• set up and tidy classrooms for lessons.
• work with students to make sure they understand.
• watch, record and report the progress students make.
• look after children who are upset or unwell.
• lead classes with help from the teacher.
• assist the lead teacher to ease their workload and help out with everyday classroom tasks, such as grading homework or taking attendance
• Assist in the preparation of lesson plans and materials.
• Support the teacher in the classroom by providing instruction and guidance to students.
• Monitor student progress and provide feedback to the teacher.
• Assist with grading and record keeping.
• Grading tests and homework
• Record keeping
• Monitoring student behavior
• Taking attendance
• Getting the classroom ready for lessons
• Overseeing students during non-classroom times, such as lunch, recess, or field trips
• Supervising group activities
• Working with the lead teacher to monitor class schedules
• Documenting student progress and communicating with parents to keep them informed
• Teaching small groups who need additional help or guidance
• Attending training classes, conferences, or faculty meetings
• Listening to children read, reading to them, or telling them stories
• Helping children who need extra support to complete tasks Car Mechanic
Auto spares & Motor Repair - Pakpattan
January 2017 to December 2021
• Perform preventative maintenance and repairs to automobiles
• Diagnose and troubleshoot problems with engines and transmissions
• Maintain service records
• Communicate with technicians, customers, and management regarding automotive issues
• Work with sales department to repair damaged automobiles
• Train new employees
• Work overtime and weekends as necessary
• Leverage your mechanical aptitude to troubleshoot complex automotive issues
• Maintain proper tools and equipment
• Prepare and submit job quotes and estimates
• Prepare invoices
• Document and report vehicle repairs
• Diagnose and make cost-effective repairs on vehicles
• Provide timely maintenance reports on vehicles
• Maintain vehicles by ordering parts, properly maintaining equipment, and conducting regular inspections
• Be responsible for securing, storing, and organizing parts
• Stock parts and supplies as needed
Housekeeping Aid
Great AuPair - Lahore, VA
January 2011 to March 2018
• Perform a variety of light and heavy cleaning duties,including sweeping;damp and wet mopping,scrubbing,waxing and polishing floors;vacuuming carpet;washing walls,windows and ceiling;and dusting and polishing furniture.
• Clean and disinfect washroom, laboratories, and bedrooms move equipment and furniture.
• Remove soiled and contaminated dressings and supplies.
• Checked guest occupancy and verified that rooms had been vacated.
• Visually inspected rooms before cleaning or organizing.
• Reported inconsistencies to management.
• Wiped surfaces; including tables,dressers, television,and headboards.
• Removed sheets and pillowcases from the bed and remade with clean linens.
• Vacuums floors,and replaced used towels with clean towels.
• Cleaned counters and mirrors,and sanitized stalls, bathtub,etc.
• Ensured compliance with infection prevention and Covid-19 safety standards.
• Performed deep cleaning of carpets, furniture,and upholstery and utilized appropriate cleaning solutions to prevent damage to clients property.
• Provided high-quality housekeeping services to 15+ house owners,executed deep and light cleaning projects, polishedbhardwood surfaces,and received 90% positive reviews.
• Deliver residential cleaning services to 50+ homes, ensure compliance with quality standards and safety protocols for cleaning solutions, and achieve a 91% customer satisfaction rating
• Organize furniture, laundry, and home appliances in alignment with client specifications, perform deep cleaning of floors, walls, and surfaces, and build long-term client relationships
• Utilize appropriate cleaning solutions to prevent damage to materials, ensure compliance with safety standards, and achieve a 95% on-time completion rate Security Guard
Reichert Security Services (Pvt) Ltd. - Lahore, VA February 2009 to March 2015
atrolled the main hospital building, professional building and parking facility. Controlled access at the hospital's main entrance and Emergency Room. Monitored alarm points, and conducted fire and safety checks. Prepared incident and property damage reports. The primary goal of any healthcare facility is toprovide a safe and healing environment for patients. Security guards play a crucial role in ensuring that patients are protected from harm, including potential violence from other patients or external threats
Education
High school diploma in Electrical Engineering
Qaida azam high school pakpattan - Pakpattan
January 2013 to August 2018
Skills
• Cleaning
• Cash management
• Cooking
• Aloha POS
• Food preparation
• Inventory control
• Food safety
• Shift Management
• Pos system (4 years)
• Stocking shelves (4 years)
• Cash handling
• Repair
• Cash register Balancing
• Point of sale systems
• Cash Register operation
• Lesson planning
• Communication skills
• Professional appearance
• Security oversight
• Cleaning procedures
• Physical ability to reach with hands and arms;climb,balance,stoop,kneel,crouch,or crawl;and lift up to 50 lbs.while avoiding potential injury from transferring,respositioning,or lifting residents
• Medical teamwork
• Health promotion and maintenance
• Creating a safe, effective environment
• Understands oral and written instructions
• Prioritizes work
• Learns and practices cleaning techniques and procedures
• Friendly guest interactions
• Teamwork
• Behavioral therapy (10+ years)
• Leadership
• Mechanical work (3 years)
• Autism Experience
• Law enforcement
• Loss prevention
• Security
• Janitorial experience
• Custodial experience
• Commercial cleaning
• Groundskeeping
• Childcare
• Driving
• English
• Home & community care
• Home health
• Patient monitoring
• Baking
• Culinary experience
• Cake decorating
• Customer service
• Hospitality
Certifications and Licenses
Guard Card
Driver's License
CPR Certification
Food Handler Certification
BLS Certification
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