Hotel Manager Continuous Improvement

Personal details

Ayoub Mouhnani

****************@*****.***

+212-*********

Rue El Manar, El Jadida - Maroc

***** ** ******

Skills

Microsoft office

Teamwork skills: Ability to

work with multidisciplinary

staff (waiters, cooks,

managers, etc.).

Organization: efficient

service, especially during

rush hours.

Stress resistance: A caring,

professional attitude and

dealing with unhappy

customers

Languages

Arabic

French

English

Hobbies

Football

Fitness

Ayoub Mouhnani

Hotel manager

Profile

Experienced hotel manager with over 8 years' experience in hotel management (cook, services, tour guide). Motivated by service excellence and continuous improvement of hotel performance.

Education

Chef diploma 2015 - 2017

INSTITUT SPÉCIALISÉ DE TECHNOLOGIE EN HOTELLERIE ET DE TOURISME - EL HAOUZIA, El Jadida

Baccalaureate - modern literature 2023 - 2024

El Jadida

Baccalaureate level - Experimental sciences 2014 - 2015 LYCÉE EL QUODS, El Jadida

Employment

Professional guide 2023 - Present

"Lets Explore Morocco" Travel Agency, Bin El Ouidane Passion and skill, good knowledge of the cities we visit. In-depth knowledge of each city's history, culture and traditions. Manager - receptionist 2021 - 2023

Hotel Guesthouse Dar L’eau Vive, Bin El Ouidane

Supervision of all daily operations to ensure the smooth running of the facility. Monitoring finances.

Staff recruitment and training.

Managing press communications.

Sales 2020 - 2021

Centre D'appel Hurban call, El Jadida

Customer relationship management;

Response to requests for information;

Information and product presentations by telephone; Entry and registration of orders and follow-up of customer reminders. Manager - Service 2019 - 2020

Layali Gueliz, Marrakech

Catering room preparation;

Welcoming and receiving customers;

Order taking and customer service;

Real-time monitoring of restaurant experience and customer satisfaction; Table cleaning and customer collection.

Service 2018 - 2019

Hôtel gray boutique, Casablanca

Taking customer orders;

Ensuring that room service runs smoothly.

Kitchen and Service 2017 - 2018

Hôtel La Renaissance, Marrakech

Preparation of fresh meat and fish;

In-depth knowledge of Moroccan cuisine.

Internship in kitchen and service quality

Mazagan Beach Resort, El Jadida

Specialized in Italian cuisine (fish, cold, pizza, juices); Service at ALIAS NIGHTCLUB.

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