Program Manager Scrum Master
Resume:
NITHYA SUBBARAMAN
Email: *********@*****.***
Phone: 408-***-****
Summary:
Project Manager with 11+ Years of experience in leading, managing and delivering technical projects and programs, providing project oversight within an Agile/Scrum environment.
Certified Scrum Master (CSM) with experience in facilitating SAFe ceremonies
5 + years of experience in development and testing of Web and client/server applications
Experienced program manager responsible for managing end-to-end product engineering lifecycle including activities such as project planning, requirements, estimation, issue/risk identification, tracking, status reporting, client management, Change Management dependency tracking, user acceptance testing and project closure.
Excellent knowledge of all phases of SDLC with expertise in transitioning organizations from Waterfall to Agile.
Comprehensive experience in project planning, deliverables management, resource management and stakeholder engagement. Proven track record of producing high-quality deliverables that meet timeline and budget targets.
Experience on Continuous Integration, Continuous Deployment (CI/CD) and manifested Agile SAFe core values in the team.
Experience in leading cross functional teams across the globe in different time zones.
Highly skilled in data Analytics using Tableau and Power BI for delivering impactful data visualizations and insights to drive business growth.
Excellent track record of working directly with the customers and guiding customers to accomplish their vision using agile methodology.
Team player with the ability to work within a collaborative environment. Creative and efficient in proposing solutions to complex, time-critical problems. Collaborative in driving decisions. Strong analytical and problem-solving skills with a high attention to detail.
Skills:
Methodologies:
Waterfall methodology, Agile Methodology – SAFe/ Scrum / Kanban
Tools & Technology:
Microsoft Office Suite:Word, Excel, Power Point, MS Visio, MS Project, and SharePoint
JIRA, Rally,Asana,AzureDevOps, Tableau, PowerBI, GitHub, Confluence, SQL, Linux, Mac, Jenkins, Google Suite, Clarity PPM, OneNote, Microsoft Teams,Outlook, Office 365 and Aha
Domain:
Computer networking (Switching/Routing), Consumer Electronics (Mobile App),AI, ML, Web Development, Data Science and Cloud
Languages
C#, C++, Python
Education & Certification:
Bachelor of Science, Electrical Engineering, University of Madras, India, 2002
Certified Stanford Advanced Program Manager (SAPM), 2016
ITIL Foundation Certificate in IT Service Management 2017
Certified Scrum Master 2016
Cisco Security Ninja Green Belt Manager from Cisco Systems, 2019
PROFESSIONAL EXPERIENCE
Business Program Manager consultant February 2024-June 2024 Microsoft Corporation, Redmond (Remote).
Worked on a Project to leverage Microsoft’s Data, AI driven insights and Digital assets to identify, connect, and enable meaningful customer interactions across Seller and Partner experiences. Focused on next steps to transforming digital revolution and prioritizing the enablement of digital signals, modernize ML models and advance Copilot for Enterprise.
Coordinated program and projects by making detailed plans to accomplish goals and directing the integration of technical activities across engineering, UX research and development in product roll-out.
Led program and project meetings and developed executive level status reports
Updated the roadmap on a weekly basis and presented it to steering committees and achieved successful execution of delivery portfolio.
Ensured all resources are aligned to scope, schedule, outcomes, and aligned resources by effective motivation, coaching and advising thereby contributing to process ownership.
Managed project milestones and dependencies using Gantt charts
Performed requirements gathering, elicitation and documentation of business and functional specifications in MS Excel.
Developed and managed SharePoint sites, including SharePoint lists, forms, and workflows to optimize business processes.
Partnered closely with other members of cross-functional program/project teams to define business requirements and acceptance criteria to achieve business outcomes.
Coordinated solution design review sessions with engineering and business stakeholders to review and provide iterative feedback.
Facilitated workshops to collaboratively define future state Gen AI and Copilot-based scenarios across the partner and seller.
Coordinated solution demo sessions with engineering to ensure product is aligned with vision, business requirements, and acceptance criteria.
Worked with engineering on defining User Acceptance Testing and helped coordinate user and business stakeholder needs. Facilitated the User Acceptance Testing process and developed rollout plans and procedures.
Worked with UX teams on all phases of lifecycle such as Analysis & Validation, UX wireframe design, UX development, launch and post launch.
Developed Business Intelligence solution using Power BI by creating dashboards and KPI metrics to show business performance.
Consistently attended meetings with Subject Matter Experts to get functional business requirements to build SQL queries that would be used in data Analytics dashboards to satisfy business needs.
Created Azure devops dashboards for engineering team and stakeholders with visualizations to provide the information they need to meet business goals and keep projects moving forward.
Communicated Engineering timeline to stakeholders, business teams, engineering teams and operations teams
Program Manager consultant March 2022-January 2024 Microsoft Corporation, Redmond (Remote)
Managed multiple initiatives within the Azure Cloud scope including hardware, software, new product introduction, process improvement, augmentation within the portfolio and managed the Integration across other areas of the business that includes Engineering, Data Science, UX Research, App dev, Manufacturing and Operations.
Established process for Azure Cloud infrastructure organization that included Intake, Triage, Approval, Execution, Deployment, sustaining and ensuring coordination with stakeholders contributing to process ownership
Partnered with cross-functional stakeholders to drive alignment, established program structure, governance and created roadmaps.
Created, supported, and checked the project schedule using Asana Gantt charts, facilitated meetings, and published weekly status reports by using tools such as MS PowerPoint, MS Project and Google Docs.
Created and incorporated charts, graphs, and other visual aids in MS PowerPoint and presented to management.
Drove key initiatives from ideation through delivery, achieving on time delivery and positive organizational impact.
Utilized Jira to create Epics, user stories and Tasks and set up project iterations to help the team organize work and track progress and manage support requests.
Coached 12 Scrum teams on scrum techniques such as story creation, splitting and estimation to achieve fully productive team sprints and ensured all resources are aligned to scope, schedule and outcomes
Designed, developed, and ensured change management frameworks are consistently leveraged across global initiatives that require organizational behavior change management across programs.
Created charts and dashboards in Jira to track project progress and reported on key metrics such as velocity, cycle time, capacity and burn-down/ burn-up progress.
Developed Executive Dashboard on Power BI to track metrics on program success, workload, and predictive risk insights
Developed Data Analytics Power BI reports and dashboards from multiple data sources using data blending.
Automated repetitive tasks, such as sending notifications, updating records and creating new entries using Airtable
Created KPI metrics for data Analysis on Quality and program/project progress delivery status in easy-to-read data driven view and enhanced customer engagement.
Created and maintained SharePoint site to manage projects, contents, and resources.
Generated reports for the Azure Cloud infrastructure Monthly business review meeting on status updates, project details, budget, headcount and presented to management.
Technical Program Manager January 2019-March 2022 Cisco Systems, San Jose CA
Responsible for leading end-to-end engineering program management of Cisco’s Mobile App SaaS solution and cloud infrastructure.
Led cross-functional program with software engineers, product managers, and other teams to release high-quality products through the software project lifecycle (built, tested, and released on time).
Analyzed user requirements, procedures, and problems to automate business process. Gathered high-level requirements for all the external projects in a release
Participated in architecture design meetings to discuss the configuration of the Mobile App’s SaaS solution that utilizes AWS, GCP, MongoDB, Kubernetes, Kafka, Microservices, Grafana, Kibana and Microsoft Azure AD.
Managed the on prem to cloud migration process end-to-end by creating a migration plan that includes timeline, test cases creation, solution validation/testing, User Acceptance Testing, Cyber security testing, monitoring and reporting the health and performance of the migrated platform.
Worked with Engineering team in administering and configuring mobile ecommerce apps support for IOS and Android platforms for enterprise users.
Led and coordinated release readiness reviews, milestone reviews and business go-no-go reviews.
Assisted in managing projects and interdependencies to ensure milestone adherence and integrity of the release.
Documented the Scrum process, status updates and meeting minutes in Confluence.
Built a centralized Project Management Office (PMO) and directly supervised three Project Managers, providing training and support as needed.
Used Jira to plan work, monitor progress and visualize dependencies
Managed key dependencies and risks related to implementation of change management strategy plans and documented them on Google Sheets.
Lead tooling for the entire solution by building a planning system that included resource allocations, capacity planning, roadmap planning, and dashboards using Airtable.
Conducted UX research to develop user stories and customer personas, which includes identifying design solutions, defining portfolio roadmaps to build a unified customer experience
Utilized Jira to manage team's software development lifecycle including product backlog items, assigning sprint work items, defect tracking, and conducting sprint review meetings.
Facilitated scrum ceremonies including Sprint planning, Daily Scrums, Retrospectives, Sprint Review (Demo) and managed the work using SAFe.
Worked with other scrum masters in identifying cross dependencies during Scrum of Scrums.
Used Agile best practices like – timeboxing, user stories, daily stand ups, frequent demos, test driven development, retrospective & continuous integration.
Tracked and reported execution metrics for scrum teams such as velocity, cycle time, burn-down/ burn-up charts, consolidated at product/program-level view.
Created SharePoint pages and page layouts. Administered user permissions and accounts.
Worked with product management in creating the product map and requirements using the Aha software tool.
Led backlog grooming with product owners to meet both business and technical requirements.
Managed Cloud operations and DevSecOps teams in building CI/CD pipeline, deployment automation, deployment monitoring and alerting tools utilizing Git,Jenkins,Ansible,Terraform and Kubernetes
Created Excel pivot tables to compile key company data and reports for quality tracking purposes and developed VBA macros to automate repetitive tasks.
Used data analytics Power BI, Power Pivot to design multiple scorecards and dashboards to display information for Executive leadership team
Technical Program Manager January 2013-January 2019 Cisco Systems, San Jose CA
Program management of SW releases for network operating system in Service Provider Organization for the deployment of Cisco’s routers by customers such as Microsoft, Apple, Google, Meta and British Telecom.
Collected Project Scope, identified risk, managed customer expectations, and streamlined releases to production.
Migration of infrastructure, data and applications out of legacy data centers into cloud and hybrid environments
Designed & presented change management strategy, roadmap and change implementation plans to the executive sponsors, senior executives and Management using MS PowerPoint presentation.
Managed portfolio applications to build and maintain business applications/enterprise securities and forecast budgets for all portfolios.
Created Project organizational structure, analyzed needs & interests of stakeholders and established detailed project deliverables in Jira.
Developed sourcing strategies to improve procurement process, supplier relationships to optimize supply chain
Provided guidance on how resources will be assigned and managed, defined roles and responsibilities of project team members in Google Docs
Worked with off-site teams across different geographic time zones and facilitated smooth product releases
Executed as per Project Management Plan, conducted process improvements, and ensured quality standards.
Maintained stakeholder relationships, kept stakeholders engaged and informed, met Project Requirements, implemented approved changes and corrective actions.
Used MS Visio to create lineup diagrams for build and sync operations.
Engaged regional, sales and marketing teams to define and execute on winning go-to-market strategy (GTM).
Introduced Smartsheet as the agile project management backlog tool, requirements gathering platform and monitored the status/health of projects.
Ingested data from SQL to create data Analytics views in Tableau and translated business needs into actionable reports
Led governance controls related to planning, organizing, and directing the pipeline and backlogs tasks.
Utilized Gantt, milestone charts and other project management techniques to gauge progress and identify performance variances to facilitate intervention on critical areas.
Software Engineer November 2007-January 2013
Cisco Systems, San Jose CA
Developed user interfaces with JavaScript frameworks, AngularJS, CSS, HTML and REST API for the project Webex Social.
Used LAMP Stack for hosting WordPress application
Used Visual Studio to create Windows Form Applications, Console Applications, Class Libraries and Website for the Webex Social Application.
Worked on generic classes using C# to create Support functions and Database libraries.
Developed and optimized CI build jobs with the help of Jenkins
Oversaw all aspects of design assets for the user interface of Webex Social application.
Utilized GitHub for version control, code review and collaboration on software projects.
OTHER EXPERIENCES
QA tester consultant at Matson Navigation, Oakland for the Integration Logistics tool (Jan 2007-Nov 2007)
QA tester consultant at Google, Inc, Mt. View for Customer Order System for AdWords. (Aug 2006-Jan 2007)
QA Analyst consultant at Cisco Systems Inc, San Jose in the Quote to Cash team as the track lead for Concession Management System. (Jan 2006-Aug 2006)
Verification engineer at Wipro, India in DSP communication team as FPGA hardware tester (2004-2006)
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