Customer Service Heavy Equipment
Resume:
Nelson Muralles
Neosho, MO *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager
L U G vape accessories - ceased operations Oct.1 2023 January 2020 to October 2023
allocating budget resources, coordinating business operations,managing operational costs, ensuring good customer service, engaging with vendors, identifying business opportunities, and monitoring financial activities.
Power plant Lead Operator - Heavy equipment Operator Savage Services-contracted to empire electric-Asbury, MO April 2018 to December 2019
(Plant ceased Operation 1/2020 )
• Troubleshoot PLC (A PROGRAMMABLE LOGIC CONTROLLER) & FIRE Sprinkler system
• Operate conveyor systems to transport coal
• Operate mobile equipment (dozers, skid steer)
• Monitor water containment pond's "pump house"
• Complete Equipment Pre-Checks as well as daily / monthly safety inspections of equipment and facilities to ensure safe operations
• Perform routine clean-up, housekeeping, and maintenance of facilities, and coal handling system
• LOTO equipment
• Troubleshoot malfunctions
• Aid / spot train engineer when entering facility
• Train New hires
Shift Leader
Rembrandt Foods (plant closure)-Neosho, MO
2017 to 2018
• Overseeing operations when the manager is absent
• Assigning duties to staff during shifts
• Provide direction and feedback to workers during shifts
• Schedule employee shifts and assign duties
• Manage time-off requests and handle last-minute absences
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Address employee complaints
• Resolve conflicts between workers
• Foster and maintain a positive work environment
Material Handler - Demilitarization Operator
General Dynamics-OTS. (Laid off)-Carthage, MO
2013 to 2017
• Wirelessly operate demilitarization machinery
• Enter confined spaces
• Working at elevated heights or around extreme temperatures (ex. +250 F)
• Unload trailers, conduct inventory and Verify shipments (ex. Bill of lading)
• Convey materials using forklift or pallet jack from storage or work sites to designated area
• Operating skid steer to pick up and dispose of burn chamber ash
• Conduct maintenance of underwater saw and ash augers
• Verify, inspect, attach and fill hazardous waste & classification labels
• Clean/inspect/monitor thermal treatment Chambers, scrubber, system, feeding room & feeding rotary kiln
• Operate Hoist/Crane to Load and unload explosive materials to supply machines
• Inspect metal scrap for any "live ammunition" & dispose into recycling container
• Install strapping, bracing, or padding on supplies or ammunition
• Obtain Yearly clearance & HAZMAT/HAZWOPER training classes
• Monitor and conduct maintenance on "bag houses"
• Transport Explosives/Ammunition/pyro/hazardous Materials Auto Parts Specialist/Parts Counter
Fletcher Ford-Joplin, MO
2010 to 2013
Assist shop technicians as well as walk in customers in locating parts
● Creating / closing work orders
● Monitor large tire inventory
● Conduct cycle counts
● Conduct monthly safety inspections
● operate forklift to unload & load heavy items,
● Restocking parts
● Ship/receive/print labels for incoming & outgoing parts to be delivered via ups
● Receive/dispose/supply chemicals
● Key cutting
● Provide excellent customer service
● Train new team members
Auto parts Specialist/Parts Counter
O'Reillys Auto Parts-Neosho, MO
2004 to 2010
• Open/Close establishment
• Make monetary deposits,
• Cycle counts
• Supervise crew when management was absent
• Manufacturer hydraulic lines/fittings
• Mix auto paint, Operate Brake lathe
• Look up components for lawn mowers, heavy equipment tractors
• Restock shelves, Order / Check in parts
• Answer telephones, Add new customer accounts
E4 Soldier/63B Light Wheel Vehicle Mechanic
UNITED STATES ARMY
January 2007 to October 2009
• Inspect vehicles prior to departure on mission
• Perform maintenance and recovery operations on light-wheeled vehicles, as well as heavy-wheeled vehicles
• Mechanical and electrical troubleshooting
• Replacing engines or repairing damaged body parts Education
High school or equivalent
Skills
• Adaptability & Ability to Work Under Pressure
• Willingness to work overtime and/or holidays as needed in order to help the company reach goals
• Able to see the "Big Picture"
• Self motivated
• Eager to learn/Fast Learner
• Experience handling hazardous & explosive materials/ EPA regulations
• Leadership
• Ethical
• ARMY Veteran (mechanical background)
• Attention to detail
• Time management
• Bilingual (english & spanish)
• Operate equipment such as Dozer, forklift, bobcat (skid steer), pallet jack
• Computer knowledgeable
• Mechanically and electrically inclined
• Heavy Equipment
• Dozer
• Landscape Maintenance
• Vehicle Maintenance
• Equipment Repair
• Backhoe Operation
• Mechanical knowledge
• Computer skills
• Manufacturing
• Load & unload
• Automotive repair
• Customer service
• Microsoft Office
• Communication skills
• Databases
• Continuous improvement
• Windows
• Computer networking
• Machining
Military Service
Branch: United States Army
Rank: E4
Certifications and Licenses
Forklift Certification
Pallet Jack Certification
Assessments
Cleaner fit — Proficient
November 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Workplace safety — Proficient
August 2020
Using safe practices at work
Full results: Proficient
Mechanical knowledge — Proficient
September 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Technical support — Proficient
June 2024
Performing software, hardware, and network operations Full results: Proficient
Forklift safety — Proficient
October 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Technical support: Customer situations — Proficient June 2024
Responding to technical support situations with sensitivity Full results: Proficient
Mechanical knowledge — Proficient
May 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
Mechanical knowledge — Proficient
February 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Mechanical knowledge — Proficient
December 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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