Patient Service Representative
Resume:
Jasmin Florian
Chula Vista, CA 91910
"Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work." ~Steve Jobs
2011- 2024 Otay Ranch Sharp Rees-Stealy / OBGYN& Physical Therapy PSR IDX/Touchworks, Checking in patients, Scheduling patients appointments, rescheduling patients from changes of providers schedules, handle in-coming calls, take messages, call back patients on messages, verify patients insurance eligibility, register patients over the phone, verify & update patients demographics, collect copayments, batch my bank at the end of the day, KEY USER (make any changes on providers schedules for meetings or on-calls days), train new PSR's to our department, making sure all our float PSR's are aware of any changes in our office, and always making sure we are rounding and informing patients of their wait time. August, 2012 Certificate of Appreciation/Preceptor Program June, 2015 Certificate of Appreciation/Preceptor Program October, 2014 Employee of the Month / SRS-OBGYN
May, 2015 Employee of the Month/ SRS-OBGYN
2016 C.O.R.E Award winner SRS OB Pre-Visit Financial Counseling Pilot Team 2004-2010 Grossmont/Sharp Rees-Stealy / OBGYN-PSR
IDX/Touchworks, Checking in patients, Scheduling patients appointments, rescheduling patients from changes of providers schedules, handle in-coming calls, take messages, call back patients on messages, verify patients insurance eligibility, register patients over the phone, verify & update patients, collect copayments, batch my bank at the end of the day, train new PSR's to our department, making sure all our float PSR's are aware of any changes in our office, working on high volume of patients needing to be rescheduled from providers schedule changes, verifying eligibility on Infertility patients and sending letter out to patients of their benefits, working with the BSR to verify eligibility for IUD/OBS appointments, working with nurses on helping them on scheduling surgery appointments on IDX and making sure patients are scheduled for pre-op and POV.
1997-2002 Kay Schwartz, MD Psychiatrist/ Secretary Making appointments, handle incoming calls, call patients back on any messages, getting charts ready one day before, file away charts, verify patients insurance eligibility, get any authorization needed for any visits, billing for HMO/ PPO & Medi-Cal insurance and ordering supplies.
1994-1997 Michael Jaffe, MD Psychiatrist/ Secretary Making appointments, handle phone calls, getting charts ready, file away charts, verify insurance eligibility, make sure patients have authorization for visits, billing for HMO/PPO/Self Pay & Medi-Cal. Transcribing patients reports and evaluations, balancing incoming and outgoing money with Quickbooks, deposits for the office, order supplies and responsible for paying utility bills. Also, a personal assistant on booking his meetings, balancing his checkbook, home utility bills, etc.
1993 Diploma/ Medical Office Receptionist/ Pacific Coast College 1992 Diploma/ Chula Vista High School
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