Caregiver
Resume:
CATE GLORY
GATHONI NG'ANG'A
Nairobi, *****, Kenya
+254-********* / 738899627
***********@*****.***
PERSONAL DETAILS
Date of birth
July 29 1991
Nationality
Kenyan
Marital status
Single
SKILLS
Interpersonal Skills
Organized
Detail Oriented
Time Management
Computer Literacy
Microsoft Office
Fast Learner
Customer Service
Team Player
CRM
ABOUT ME
Enthusiastic professional with 5+ years of experience, positive, hardworking, resourceful, organized, self driven with great interpersonal skills and have attained a notable accomplishment in meeting customer satisfaction and customer conflict management.
WORK EXPERIENCE
• Provided excellent customer service by giving accurate information.
• Handling guest requests in an effecient and courteous manner.
• Managed emergency phone line, lost and found items, cash float and daily logbook to ensure smooth operations.
• Utilized guest recovery program to resolve guest issues and exceed expectations.
• Performed administrative duties such as answering calls, making reservations, manning hospitality desk, etc. as needed.
• Assigned special duties such as office suupplies, post cards etc. while maintaining a pleasant personality.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building and maintaining client relationships by providing excellent customer service to both internal and external clients
• Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests).
• Taking and fulfilling orders, partnering with our clients to become their trusted advisor
• Utilizing software, databases, scripts, and tools appropriately. Carnival cruise ship line SEP 2022 - PRESENT
GUEST SERVICE ASSOCIATE
Conibyte tenderlite ltd
Nairobi
MAR 2021 - AUG 2022
CONTACT CENTER AGENT
LINKS
https://www.linkedin.com/in/ca
te-glory-3286aa24b
LANGUAGES
English
Swahili
French
• Work as a team to provide a great service to the guests and ensure their needs and comfort are met.
• Perform Safety duties and checks as per the position assigned preflight, during and post flight.
• Perform security checks in the aircraft throughout.
• Offer First aid during medical emergencies.
• Competent in firefighting skills.
• Evacuate the aircraft safely in case of an emergency.
• Inflight duties, safety being the priority. Service in the cabin ensuring comfort of the passengers and attending to them.
• Check-in passengers and assist them with their reservation queries.
• Clearance from the customs and Kenya Aviation Authority (KAA) offices.
• Boarding and disembarking of passengers.
Kenya airways
Nairobi
JAN 2017 - AUG 2020
FLIGHT ATTENDANT
Air Kenya Express ltd
Nairobi
MAY 2015 - DEC 2016
CUSTOMER CARE/FLIGHT ATTENDANT
EDUCATION
Grade attained: Distinction
BSc in Information technology
Graduated with 2nd class Upper Division honors.
Kenya airways,Pride center college
Nairobi
2014
CERTIFICATE IN AIRLINE CABIN CREW
Jomo Kenyatta University of Agriculture and Technology Nairobi
2013
BACHELOR OF SCIENCE
Menengai High school
Nakuru
2008
HIGH SCHOOL DIPLOMA
INTERNSHIP
• Taking minutes for the departmental meetings.
• Filing the department’s paper worwor
• Organizing seminars for the ICT students.
Mount Kenya University (MKU)
Thika, Kenya.
JAN 2013 - APR 2013
ICT DIRECTOR OFFICE ASSISTANT
REFERENCES
Winnie Mbaria
Head of In-flight Training, Kenya
Airways
Phone Number: +254*********
Email: wmbaria@kenya-airways
com
Jemima Thuo
Airkenya Express ltd, Head of In-
flight Customer service
Phone Number: +254*********
Email: ******.****@********.**
m
Prof. Felicia Yieke
Laikipia University, Professor of
linguistics
Phone Number: +254*********+
Email: ******@*****.***
Dr. Nyangara (PhD) Director
of TVET, Career Placement,
Alumni and External
Linkages Senior
Lecturer/Consultant,
Department of Psychology
& Educational Foundations
President & Chair - Kenya
Federation of UNESCO
Clubs Centers &
Associations -
KEFUCAMember of the
Committee of Experts -
SHS (KNATCOM-UNESCO)
Laikipia University
Phone Number: +254*********
Email: *********@********.**.**
DRIVING LICENSE
Driving license category
PSV drivers license (B
professional)
• Assist the students with online registration.
COURSES
JUN 2022 - JUN 2022
UNDERSTANDING HUMAN BEHAVIOR, UNIVERSITY OF MICHIGAN COURSERA ONLINE COURSES
JUN 2022 - JUL 2022
SUCCESSFUL NEGOTIATION SKILLS AND STRATEGIES, COURSERA ONLINE COURSES
Contact this candidate