Service Representative Customer
Resume:
Mallory Opitz
New Lenox, Illinois 60451
**************@*****.***
Customer Service Representative
Gerber Collision & Glass - Matteson, IL
March 2021 to Present
I am the front line for the shop. When customers walk in, I greet them and am empathetic to their needs. I do my best to make their process as painless as I can. I will set up rental appointments for the customer if the insurance has not taken care of the rental for them. I request assignments from insurance companies for customer claims, prepare paperwork and take payments for deductibles and parts. When it is very busy, I will order parts and contact our vendors to get an ETA on when the parts will arrive and keep the customer well informed. I request checks for necessary auto parts ordered, tow bills, shop expenses etc. I email and update customers with photos of their vehicle after the estimator completes their preinspection. I scan documents and email them to customers to keep them informed during their repair process. I request/send out w-9’s for new vendors and send them to our accounts receivable department to make sure we are able to get parts from necessary vendors. When we are short staffed, I take photos of vehicles and their damages so one of out estimators can create an estimate for the customer when they are able to. I am in charge of estimate and repair appointments and make sure we have all the parts necessary to start their repair process. • CURRENTLY TRAINING FOR ESTIMATING THROUGH I-CAR. HAVE BEEN TRAINING FOR 3 MONTHS. FINISHED P1 TRAINING.
Write estimates
Update customers on their repairs
Mark up vehicles for damages
Customer Service Representative
Midwest Animal Hospital
May 2019 to March 2021
Orland
Park, IL
At Midwest, I handled a high volume of customers, checking their pets in for a doctor as well as creating new customer profiles, researching for the pets records, adding vaccine schedules to their file. I also answered phones and handled customer inquiries. I would go through the emails and attach necessary documents to pet files and putting callbacks in for a doctor. I also handled our daycare, grooming and boarding appointments.
Customer Service Representative
Chicago Swim School - Mokena, IL
June 2018 to May 2019
At Chicago Swim School I would book classes for children who are new clients as well as if they graduated from a class I would book and schedule their new level depending on the parents schedule. I set up birthday parties every Saturday as well as book them.
Maintain changing rooms and make sure everything is in order and we had all the supplies we needed.
Head Vault Teller
Chase Bank - Frankfort, IL
June 2007 to July 2011
I handled customer transactions inside the branch and through the outdoor teller window. I was in charge of ordering cash when we needed it as well as shipping it out. I maintained the recommended amount of cash limit for the branch.
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