Assistant Manager Customer Service

SHANTANICE

WILLIAMS

Santa Rosa beach, FL *****

850-***-****

****************@*****.***

PROFESSIONAL SUMMARY

Ambitious assistant manager with years of leadership and team development experience. Mentors new team members in company policies, top-quality service delivery and performance targets. Decisive yet personable problem-solver with superior conflict resolution skills.

SKILLS

Budget assistance

Operations Management

Cost Reduction

Task Delegation

Employee Performance Evaluations

EXPERIENCE

Assistant Manager

Marcos Pizza Miramar Beach, Florida

February 2024 - Current

Resolved customer complaints or issues in timely manner.

Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.

Supervised team of employees, providing guidance and support for their professional development.

Controlled labor costs by using demand-based workflows.

Met customer demands by tracking market changes and revising strategies accordingly.

Managed daily workloads by organizing schedules and delegating tasks.

EDUCATION

High School

Anatol Rodger's high school, Nassau, The Bahamas

June 2018

LANGUAGE

English aspose_nerdinfographic_0_4.5

Fluent

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