Call Center Representative
Resume:
Blondine Meus
Interpreter Representative
Contact
Greenacres FL 33463
*******@*****.***
Objective
Productive Call Center Representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Education
University of Technology ( UTESA)
Dominican Republic, Santiago De Los Cabellos
Hospitality, Costumer Service, Medical Assistance
Key Skills
Customer relations
High-energy attitude
Quality assurance optimization
Customer communications
Interpersonal skills
Fluent Bilingualism
Client Support
Professional ethics
Client Confidentiality
Creole, French, English, Spanish Fluency
Terminology Management
Experience
JAN 2023-APRIL2024
Interpreter Propio Language Services and Technology Solution
Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Maintained message content, tone, and emotion as closely as possible.
Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Provided oral interpretations for clients during extraordinary events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
MARCH2020-APRIL2022
Live Ops LLC/Customer Care Rep (work From Home)
Inbound sales, customer service and store support
Customer support: I must guide the buyer through their purchases then provide then support for refund then cancellation
January2019-February2020
Next Rep/ Customer Care Rep (work From Home)
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
Promptly responded to customer inquiries and resolved complaints to promote loyalty
De-escalated customer issues with proven conflict mediation and problem-solving abilities
Corresponded with service department team members to build and implement successful solutions to customer problems
Consulted with customers to resolve service and billing issues
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Contact this candidate